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UX Designer and Researcher simplifying complex, high-stakes workflows across healthcare, AI-assisted experiences, recruitment, and service-based products. I translate user insights into clear IA, task flows, accessible interfaces (WCAG), and conversion improvements. I’m experienced in regulated environments (HIPAA/FDCPA), helping reduce confusion and user anxiety through thoughtful UX writing, progressive disclosure, and stakeholder-ready prototypes and recommendations.…UX Designer and Researcher simplifying complex, high-stakes workflows across healthcare, AI-assisted experiences, recruitment, and service-based products. I translate user insights into clear IA, task flows, accessible interfaces (WCAG), and conversion improvements. I’m experienced in regulated environments (HIPAA/FDCPA), helping reduce confusion and user anxiety through thoughtful UX writing, progressive disclosure, and stakeholder-ready prototypes and recommendations.

Devin Green

UX Designer, Product Designer, UX Writer, +2

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UX Designer and Researcher simplifying complex, high-stakes workflows across healthcare, AI-assisted experiences, recruitment, and service-based products. I translate user insights into clear IA, task flows, accessible interfaces (WCAG), and conversion improvements. I’m experienced in regulated environments (HIPAA/FDCPA), helping reduce confusion and user anxiety through thoughtful UX writing, progressive disclosure, and stakeholder-ready prototypes and recommendations.…UX Designer and Researcher simplifying complex, high-stakes workflows across healthcare, AI-assisted experiences, recruitment, and service-based products. I translate user insights into clear IA, task flows, accessible interfaces (WCAG), and conversion improvements. I’m experienced in regulated environments (HIPAA/FDCPA), helping reduce confusion and user anxiety through thoughtful UX writing, progressive disclosure, and stakeholder-ready prototypes and recommendations.

Available to hire

UX Designer and Researcher simplifying complex, high-stakes workflows across healthcare, AI-assisted experiences, recruitment, and service-based products. I translate user insights into clear IA, task flows, accessible interfaces (WCAG), and conversion improvements.

I’m experienced in regulated environments (HIPAA/FDCPA), helping reduce confusion and user anxiety through thoughtful UX writing, progressive disclosure, and stakeholder-ready prototypes and recommendations.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Freelance UX Designer at UX with Devin

November 1, 2025 - Present

Operates an independent UX consultancy delivering end-to-end design and research engagements for healthcare, recruitment, and service-based clients. Audited and restructured RippleHealth onboarding/instructional flows for regulated AI-assisted workflows, simplifying compliance content into step-by-step guidance; client reported an estimated 20–30% reduction in early drop-off. Redesigned Honey & Sir mobile landing experience by improving above-the-fold messaging, CTA hierarchy, and service pathway architecture to communicate value proposition quickly. Mapped email/SMS/booking journeys to identify drop-off points and create conversion-optimized flows. Refined UX copy and micro-interactions to reduce hesitation and improve task completion confidence. Delivered insight reports, annotated Figma prototypes, and stakeholder-ready recommendations.

UX Researcher & Designer Intern at SportsExcitement

July 1, 2025 - October 1, 2025

Led UX research and redesign initiatives for LVLUPNCOMING, a mentorship and opportunity platform connecting emerging professionals with mentors and career resources. Facilitated user interviews, surveys, and moderated usability testing to identify friction across onboarding, dashboard navigation, micro-tag interactions, and mentor-matching. Synthesized findings into affinity diagrams, journey maps, and insight reports to support prioritization for product and engineering. Produced high-fidelity Figma prototypes and design documentation informing navigation restructuring and mentor-matching redesign. Presented research-backed recommendations to stakeholders and collaborated in agile sprint planning and design critique cycles.

Inbound Sales Representative at Fleetcor

November 1, 2021 - November 1, 2022

Helped customers understand and adopt business payment and fuel card solutions by translating operational needs into relevant value propositions. Guided customers through account setup, access workflows, and product information with empathy and clarity. Developed discovery and problem-solving skills by identifying user pain points and recommending appropriate solutions.

Customer Service Representative / Collector at FFAM360 Healthcare

November 1, 2020 - July 1, 2021

Managed high-volume healthcare billing interactions in a regulated environment governed by HIPAA and FDCPA compliance. Reduced user confusion and escalations by translating complex billing and regulatory policies into plain, user-friendly language and improving first-contact resolution. Identified recurring patterns in communication breakdowns and documented systemic friction to support internal quality improvement. Built empathy-first communication practices relevant to UX research in high-stakes healthcare contexts.