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Customer Success professional and Project Manager with a strong scientific foundation in Biomedical Toxicology. Adept at translating complex technical and regulatory requirements into clear, customer-centric guidance that builds trust, retention, and long-term brand advocacy. Leads cross-functional teams and external partners to deliver compliant, on-time outcomes. Brings data-driven insights, process improvement mindset, and strong communication to ensure seamless end-to-end customer experiences across global regulated portfolios.…Customer Success professional and Project Manager with a strong scientific foundation in Biomedical Toxicology. Adept at translating complex technical and regulatory requirements into clear, customer-centric guidance that builds trust, retention, and long-term brand advocacy. Leads cross-functional teams and external partners to deliver compliant, on-time outcomes. Brings data-driven insights, process improvement mindset, and strong communication to ensure seamless end-to-end customer experiences across global regulated portfolios.

Kendra Saarinen

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Customer Success professional and Project Manager with a strong scientific foundation in Biomedical Toxicology. Adept at translating complex technical and regulatory requirements into clear, customer-centric guidance that builds trust, retention, and long-term brand advocacy. Leads cross-functional teams and external partners to deliver compliant, on-time outcomes. Brings data-driven insights, process improvement mindset, and strong communication to ensure seamless end-to-end customer experiences across global regulated portfolios.…Customer Success professional and Project Manager with a strong scientific foundation in Biomedical Toxicology. Adept at translating complex technical and regulatory requirements into clear, customer-centric guidance that builds trust, retention, and long-term brand advocacy. Leads cross-functional teams and external partners to deliver compliant, on-time outcomes. Brings data-driven insights, process improvement mindset, and strong communication to ensure seamless end-to-end customer experiences across global regulated portfolios.

Available to hire

Customer Success professional and Project Manager with a strong scientific foundation in Biomedical Toxicology. Adept at translating complex technical and regulatory requirements into clear, customer-centric guidance that builds trust, retention, and long-term brand advocacy.

Leads cross-functional teams and external partners to deliver compliant, on-time outcomes. Brings data-driven insights, process improvement mindset, and strong communication to ensure seamless end-to-end customer experiences across global regulated portfolios.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Intermediate

Work Experience

Sales - Account/Customer Success Manager at LIM S ERP (Company not specified)

January 1, 2025 - Present

Led cross-functional teams and external vendors to implement LIMS software with SAP, ensuring interface capability, on-strategy execution, on-time delivery aligned to business priorities, and regulatory compliance. Developed and managed detailed project timelines, purchase orders, and documentation to track milestones while maintaining scope within budget and schedule. Facilitated communication among global stakeholders, quality teams, and vendors to resolve issues and maintain alignment to project goals.

Sales - Account Manager at Cosmetics and Personal Care (Le d cross-functional teams...)

January 1, 2025 - Present

Led cross-functional teams and external vendors to implement LIMS ERP software, ensuring SAP interface compatibility, completing on-strategy deliverables, and aligning delivery with business priorities and regulatory compliance. Developed and managed detailed project timelines, purchase orders, and documentation to track milestones and maintain scope within budget and schedule. Facilitated communication between global stakeholders, quality teams, and vendors to resolve issues and maintain alignment to project goals.

Project Manager - Global LIM S Deployment at Kenvue Inc.

January 1, 2023 - December 31, 2025

Managed procurement and timely delivery of chemicals and lab consumables, coordinating supplier communications and contract negotiations to ensure accuracy and reliability. Collaborated with R&D and inventory teams to forecast testing needs, optimize workflows, and maintain regulatory compliance with product specifications and documentation. Analyzed purchasing data to identify cost-saving opportunities and improve procurement efficiency, supporting uninterrupted research operations.

Project Manager - Global LIMS Deployment at Kenvue Inc.

January 1, 2023 - January 1, 2025

Managed procurement and ensured timely delivery of chemicals and lab consumables by coordinating supplier communications and contract negotiations. Collaborated with R&D and inventory teams to forecast testing needs, optimize workflows, and maintain regulatory compliance with product specifications and documentation. Analyzed purchasing data to identify cost-saving opportunities and improve procurement efficiency, supporting uninterrupted research operations.

Customer-Focused Lead (Customer Success/Project Management) at Johnson & Johnson Inc.

January 1, 2021 - January 1, 2023

Owned end-to-end customer experience lifecycle for regulated pharmaceutical, medical aesthetics, and cosmetic industries. Translated complex regulatory and lab data into clear, customer-centric insights that supported confident decision-making and increased trust. Partnered with Quality, Operations, and Regulatory teams to deliver compliant, on-time outcomes and proactively resolve customer issues. Leveraged customer insights and performance data to identify experience gaps, inform service improvements, and support scalable growth while tracking metrics with finance and leadership.

Sales Account Manager at Johnson & Johnson Inc.

January 1, 2021 - January 1, 2023

Motivated, results-driven Sales Account Manager with a scientific foundation in Project Management and Biomedical Toxicology. Managed and grew national and international cosmetic brand accounts, exceeding $2M annual revenue. Served as primary account lead across the full business cycle from prospecting to invoicing, including proposal creation, contract negotiation, and project coordination. Translated laboratory testing and regulatory data into actionable business insights for clients, collaborating with QA, analytical, and operations teams to ensure on-time delivery, within-scope execution, and compliance with quality standards. Identified upsell and cross-sell opportunities via client relationship development and market trend analysis; partnered with finance and management to track performance metrics, pipeline progress, and quarterly sales forecasting.

Seasonal Store Manager at McCarthy’s Uniforms

January 1, 2018 - January 1, 2022

Managed B2B accounts for public/private schools, healthcare institutions, and corporate partners, overseeing contracts, forecasting, and client onboarding. Developed and executed territory sales strategies to strengthen partnerships and achieve consistent revenue growth. Trained and mentored the sales team to improve conversion rates and customer satisfaction.

Scientist/Procurement Specialist at N/A

January 1, 2018 - January 1, 2021

Not enough structured detail provided beyond the title and timeframe. Responsibilities were procurement- and research-support related based on the resume context.

Scientist/Procurement Specialist

January 1, 2018 - January 1, 2021

No company name provided. Experience described includes procurement specialist responsibilities and scientific/regulated environment work.

Beauty Boutique Sales Manager at Shoppers Drug Mart

January 1, 2015 - December 31, 2015

Consistently exceeded sales targets for premium aesthetic, cosmetic, and skincare brands using technical product knowledge and consultative selling. Built client relationships through personalized service, product education, and follow-up, achieving repeat business and strong customer retention. Coordinated brand events, visual merchandising, and staff training to drive product visibility and in-store performance.

Beauty Boutique Sales Manager at Shoppers Drug Mart (Beauty Boutique)

January 1, 2015 - Present

Consistently exceeded sales targets for premium aesthetic, cosmetic, and skincare brands using consultative selling and technical product knowledge. Built strong client relationships through personalized service, product education, and follow-up, achieving repeat business and high customer retention. Coordinated brand events, visual merchandising, and staff training to increase product visibility and improve in-store performance.