Computer Applications graduate with 3 years of experience in technology education and IT support. I communicate technical concepts clearly, manage IT resources, and resolve hardware/software issues under pressure. I’m trained in ITIL 4, ticket triage (P1–P4), SLA management, and use tools like Zendesk and Microsoft Excel to prioritize requests, track service quality, and support stakeholders effectively.…Computer Applications graduate with 3 years of experience in technology education and IT support. I communicate technical concepts clearly, manage IT resources, and resolve hardware/software issues under pressure. I’m trained in ITIL 4, ticket triage (P1–P4), SLA management, and use tools like Zendesk and Microsoft Excel to prioritize requests, track service quality, and support stakeholders effectively.WWWW…