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Software Engineer with 3+ years of experience in cloud-native backend engineering, observability, automation, and AI-enabled reliability platforms. Known for owning production issues and collaborating across SRE, product, QA, security, and operations teams to resolve complex system reliability challenges. Delivered platforms processing 850K+ events/min across 200+ tenants with zero data loss during production rollouts, and led reliability improvements including faster anomaly detection and reduced alert noise, aiming to contribute to high-impact U.S. software engineering roles.…Software Engineer with 3+ years of experience in cloud-native backend engineering, observability, automation, and AI-enabled reliability platforms. Known for owning production issues and collaborating across SRE, product, QA, security, and operations teams to resolve complex system reliability challenges. Delivered platforms processing 850K+ events/min across 200+ tenants with zero data loss during production rollouts, and led reliability improvements including faster anomaly detection and reduced alert noise, aiming to contribute to high-impact U.S. software engineering roles.

Shail Shah

Back-End Developer, DevOps Developer, QA Engineer, +2

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Software Engineer with 3+ years of experience in cloud-native backend engineering, observability, automation, and AI-enabled reliability platforms. Known for owning production issues and collaborating across SRE, product, QA, security, and operations teams to resolve complex system reliability challenges. Delivered platforms processing 850K+ events/min across 200+ tenants with zero data loss during production rollouts, and led reliability improvements including faster anomaly detection and reduced alert noise, aiming to contribute to high-impact U.S. software engineering roles.…Software Engineer with 3+ years of experience in cloud-native backend engineering, observability, automation, and AI-enabled reliability platforms. Known for owning production issues and collaborating across SRE, product, QA, security, and operations teams to resolve complex system reliability challenges. Delivered platforms processing 850K+ events/min across 200+ tenants with zero data loss during production rollouts, and led reliability improvements including faster anomaly detection and reduced alert noise, aiming to contribute to high-impact U.S. software engineering roles.

Available to hire

Software Engineer with 3+ years of experience in cloud-native backend engineering, observability, automation, and AI-enabled reliability platforms. Known for owning production issues and collaborating across SRE, product, QA, security, and operations teams to resolve complex system reliability challenges.

Delivered platforms processing 850K+ events/min across 200+ tenants with zero data loss during production rollouts, and led reliability improvements including faster anomaly detection and reduced alert noise, aiming to contribute to high-impact U.S. software engineering roles.

Skills

Language

Work Experience

Software Engineer at Thoughtworks

September 1, 2025 - Present

Engineered a cloud-native telemetry ingestion gateway using Java, Node.js, TypeScript, and OpenTelemetry to align platform and SRE teams across 200+ tenants, enabling processing of 850K+ events/min with zero data loss during production rollouts. Architected a Python/FastAPI anomaly detection microservice for high-volume telemetry streams, reducing mean detection time by 45% and alert noise by 73%. Built an LLM-based root-cause agent using LangChain with Claude API and AWS Bedrock to generate structured RCA reports and improve diagnostic accuracy to 91%. Deployed EKS microservices via Terraform IaC, improving DevOps governance: cut environment provisioning below 14 minutes and reduced infrastructure costs by 38%. Delivered a React/TypeScript observability dashboard using WebSocket, AWS Lambda, Redis, and GitHub Actions CI/CD, influencing faster deployment cadence (bi-weekly to daily).

Software Engineer at Amnex

May 1, 2023 - May 1, 2024

Built Python, Bash, and PowerShell validation scripts across 60+ Linux and Windows environments, improving release readiness by 35% through automated health checks and audits. Reduced MTTR by 25% by creating Root Cause Analysis, Log Analysis, and Incident Management runbooks that helped a 6-member engineering team resolve recurring infrastructure failures faster. Designed workflow automation and environment validation scripts using Python, shell scripting, and CI/CD, cutting manual operations by 30% and standardizing release checks across teams. Coordinated Agile/DevOps/Production Support triage across developers, QA, and operations teams, resolving 40+ monthly incidents while maintaining SLA compliance. Created Confluence documentation and runbook automation to reduce repeat escalations by 20% and improve MTBF.

Software Engineer at DXC Technology

January 1, 2022 - April 1, 2023

Engineered RESTful order-management APIs using Node.js, Express.js, TypeScript, and Python, supporting 50,000+ monthly users across 8 endpoints during peak traffic. Optimized PostgreSQL data models and queries (joins, indexes, window functions) for order and transaction services, collaborating with senior engineers to reduce critical endpoint response time by 60%. Automated daily reconciliation, inventory audits, and revenue reporting using Python scripts, eliminating 15+ manual hours weekly and improving finance reporting accuracy. Integrated Stripe payments using idempotent webhooks with retries, refunds, Docker, AWS EC2, and AWS RDS, stabilizing checkout reliability while supporting secure release planning. Secured customer/merchant/admin portals using JWT, RBAC, AWS SES, and Jest, improving authorization controls and sustaining 80%+ test coverage across 12 endpoints.