Motivated and detail-oriented Software Engineer with experience in web development, customer support, virtual assistance, and digital solutions. Skilled in HTML, CSS, JavaScript, and problem-solving, with a passion for creating user-friendly applications and delivering excellent service. A quick learner who works well independently and in teams, committed to continuous growth and using technology to solve real-world challenges.

AN TO NIE TTE

Motivated and detail-oriented Software Engineer with experience in web development, customer support, virtual assistance, and digital solutions. Skilled in HTML, CSS, JavaScript, and problem-solving, with a passion for creating user-friendly applications and delivering excellent service. A quick learner who works well independently and in teams, committed to continuous growth and using technology to solve real-world challenges.

Available to hire

Motivated and detail-oriented Software Engineer with experience in web development, customer support, virtual assistance, and digital solutions. Skilled in HTML, CSS, JavaScript, and problem-solving, with a passion for creating user-friendly applications and delivering excellent service. A quick learner who works well independently and in teams, committed to continuous growth and using technology to solve real-world challenges.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
French
Beginner
Spanish; Castilian
Beginner

Work Experience

Software engineer at Refactory Academy
July 14, 2026 - Present
Digital marketing at Jumia
July 1, 2026 - Present
Software engineer at Refactory Academy
November 20, 2025 - July 14, 2026
Developed responsive websites using HTML, CSS, JavaScript. Built online shopping stores using WordPress and Shopify. Built user-friendly web applications and fixed software bugs. Collaborated with team members using Git and GitHub. Tested applications to ensure quality and performance
Customer Support Agent at Adungu Cultural Center
July 14, 2025 - May 14, 2026
Respond to customer inquiries through email, live chat, and phone. Resolve customer issues while maintaining high customer satisfaction. Record customer interactions using CRM systems. Escalate complex issues to the appropriate departments.
Digital marketing at Jumia
July 1, 2024 - April 14, 2026
Managed social media platforms and created engaging content. Planned and executed email and social media marketing campaigns. Tracked campaign performance using analytics tools. Improved brand awareness and customer engagement.

Education

Artificial intelligence at Refactory Academy
May 14, 2024 - December 14, 2025
Software Development at Refactory Academy
July 14, 2026 - July 14, 2026
Software Development at Refactory Academy
July 14, 2025 - April 14, 2026

Qualifications

Artificial intelligence
January 1, 2023 - January 1, 2025

Industry Experience

Software & Internet, Education, Media & Entertainment, Retail, Professional Services, Computers & Electronics, Travel & Hospitality

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

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