PC

Experienced and versatile professional with a strong background in customer service, hospitality, and fast-paced environments.

About

Experienced and versatile professional with a strong background in customer service, hospitality, and fast-paced environments. Known for collaborating effectively with teams, communicating clearly, and resolving issues while keeping guest and customer satisfaction at the center of every interaction.

Currently focused on driving customer value and revenue through service sales, relationship building, and solution selling. Adept at adapting quickly to new challenges, supporting inclusive teams, and using CRM/processes to track progress and forecast outcomes.

  • 4 years' experience
  • Joined July 2026

Industry experience

  • Education
  • Retail
  • Travel & Hospitality
  • Manufacturing
  • Media & Entertainment

Work experience· 5 roles

Service Sales (Process Analytics Service Contracts) · Mettler ToledoSep 2025 – Present · 1 yr 3 mos

Promote Mettler Toledo process analytics solutions, including inline analyzers and process sensors, to optimize manufacturing operations. Manage leads and sales pipeline in CRM systems, track sales progress, and provide accurate forecasting for process analytics service contracts. Achieved $108,000 in year-to-date sales while meeting and surpassing sales quota through client engagement, solution selling, and strong follow-up.

Director · Andover Youth CenterJun 2025 – Aug 2025 · 3 mos

Oversaw daily operations for 50–70 campers weekly, ensuring compliance with safety regulations and camp policies.

Instruction Assistant · Doherty Middle SchoolJan 2025 – Jun 2025 · 6 mos

Guided students with IEPS and supported learning development through tailored strategies. Collaborated with educators to improve student engagement and academic performance while fostering a supportive, inclusive learning environment.

Social Media Manager · Big Haus X LLCAug 2024 – Dec 2024 · 5 mos
Server · JinyaSep 2022 – Aug 2024 · 2 yrs

Education

Bachelor’s Degree in Communications · University of Massachusetts Amherst2018 – 2022

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