Quality Analyst at Wipro Technologies, Dublin

Conducted audits on end-client interactions to ensure adherence to guidelines and identify trends. Provided feedback and coaching to improve compliance processes. Participated in calibration sessions to align evaluations with business requirements, and highlighted market trends and red flags to the business partner for improvements. Supported headcount planning and task distribution across the team to meet changing operational needs.

Customer Support Executive at Covalen, Dublin

Investigated and resolved user issues across products by following processes, troubleshooting, and using ticketing systems. Communicated technical information and resolutions to customers clearly and empathetically. Managed high email volumes and concurrent cases while meeting SLAs.

Community Operations Analyst at Cpl, Dublin

Investigated flagged accounts for potential abusive activity while ensuring compliance with platform safety protocols. Led content review efforts to label and categorise large volumes of user-generated content according to platform guidelines. Delivered high-quality results under strict deadlines and collaborated with internal teams to refine processes.

Content Reviewer / Moderator at Accenture, Dublin

Analysed and moderated content to prevent violations of platform policies, focusing on high-risk content types. Applied deep knowledge of platform policies. Supported the team in meeting performance targets while maintaining accuracy and safety.