Technical Project Manager / Digital Operations Manager at Oral Pro LLC

Operational and strategic coordination of a multidisciplinary team (approx. 28 people) across software development, marketing, sales operations, and call center activities. Supervised a client portfolio with estimated annual company revenue impact of ~€800,000, monitoring results, KPIs, operational issues, and growth opportunities. Managed complex workflows involving software development, CRM systems, marketing campaigns, appointment setting, and sales processes. Directed collaboration with development to improve internal software tools, operational automation, and workflows. Monitored KPIs, client performance, operational issues, and growth opportunities through data analysis and reporting. Coordinated communication between internal teams and external stakeholders via Slack, managing priorities, escalations, and operational alignment. Improved business processes to increase efficiency, delivery quality, and sales conversions.

Founder / Digital Project & Operations Manager at Dream Plan Digital Media LLC

Founded and operationally managed a digital company specializing in client acquisition, sales processes, and CRM systems for B2B clients. Managed over 80 digital projects end-to-end: briefing, delivery, optimization, and performance monitoring. Coordinated a cross-functional team of 25 people across marketing, appointment setting, sales operations, and delivery. Managed backlogs, sprints, operational priorities, and milestones using Agile tools, Atlassian, and Azure DevOps. Coordinated go-to-market activities between business teams, technical teams, and stakeholders to ensure alignment on objectives, timelines, and results. Monitored KPIs, operational performance, and critical issues via Power BI, Excel, and management reporting. Managed budgets, resources, workloads, risks, and dependencies across high-impact digital projects.

Project Supervisor / Data Analyst Specialist at MARSH & McLENNAN (Warsaw, Poland)

Analyzed and interpreted big data to support strategic decision-making. Developed interactive dashboards using Power BI and advanced Excel to monitor KPIs. Automated reporting processes using scripting (e.g., VBA and SQL), reducing processing time by 8%. Supervised internal digitization projects related to insurance processes. Supported definition of functional requirements for new analytical solutions. Collaborated with international stakeholders to ensure alignment on objectives and metrics. Optimized workflows using predictive analysis and identification of inefficiencies. Validated and cleaned data to ensure report accuracy and consistency. Trained colleagues on analytical tools and data visualization best practices. Contributed to development of predictive models for risk analysis and market trends.

Customer Support Specialist — Italian Market at CHRONOWAY (Turin)

Provided customer support via email, phone, and chat for an online luxury watches store, handling pre-sale and post-sale inquiries. Managed returns, warranty requests, and troubleshooting to ensure a smooth and professional customer experience. Maintained and updated CRM records, tracked tickets, feedback, and service history. Coordinated with logistics partners to resolve delivery issues and monitor shipping performance. Translated product descriptions and optimized FAQs to reduce support volume and improve user experience. Managed clients throughout property purchase and sale processes, supported local market analysis for property valuation and pricing strategies, and developed/maintained client portfolios through networking and referrals. Acquired and promoted new properties (residential and commercial), monitored sales KPIs, and supported definition of weekly targets. Used Salesforce CRM to manage negotiations and follow-ups; collaborated daily with the agency owner and prepared