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Organised, results-oriented customer service professional with a strong track record of improving service quality and building customer relationships. Experienced in healthcare, team leadership, and adapting quickly to new environments and processes. Confident communicator with strong multi-tasking and prioritisation skills. Background includes psychological wellbeing support work, occupational therapy assistant duties, concierge operations, and content creation/administration through freelance blogging.…Organised, results-oriented customer service professional with a strong track record of improving service quality and building customer relationships. Experienced in healthcare, team leadership, and adapting quickly to new environments and processes. Confident communicator with strong multi-tasking and prioritisation skills. Background includes psychological wellbeing support work, occupational therapy assistant duties, concierge operations, and content creation/administration through freelance blogging.

Sine Wilson

Online Trainer, Content Producer, Presenter, +1

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Organised, results-oriented customer service professional with a strong track record of improving service quality and building customer relationships. Experienced in healthcare, team leadership, and adapting quickly to new environments and processes. Confident communicator with strong multi-tasking and prioritisation skills. Background includes psychological wellbeing support work, occupational therapy assistant duties, concierge operations, and content creation/administration through freelance blogging.…Organised, results-oriented customer service professional with a strong track record of improving service quality and building customer relationships. Experienced in healthcare, team leadership, and adapting quickly to new environments and processes. Confident communicator with strong multi-tasking and prioritisation skills. Background includes psychological wellbeing support work, occupational therapy assistant duties, concierge operations, and content creation/administration through freelance blogging.

Next availability:

September 8, 2026

United Kingdom

Organised, results-oriented customer service professional with a strong track record of improving service quality and building customer relationships. Experienced in healthcare, team leadership, and adapting quickly to new environments and processes.

Confident communicator with strong multi-tasking and prioritisation skills. Background includes psychological wellbeing support work, occupational therapy assistant duties, concierge operations, and content creation/administration through freelance blogging.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Language

Work Experience

Psychological Wellbeing Practitioner at Newham Talking Therapies

February 1, 2024 - February 1, 2025

Assess individuals experiencing mild to moderate mental health difficulties such as anxiety, depression, or stress using an assessment structure to determine severity and appropriate treatment options. Deliver 1:1 evidence-based low-intensity interventions including Cognitive Behavioral Therapy (CBT) and guided self-help. Record patient notes following assessment and treatment sessions in line with clinical requirements.

Occupational Therapy Assistant at Cygnet Healthcare

December 1, 2022 - January 1, 2023

Prepare and plan therapeutic activities and record patients’ mental state and what they express during activities. Support care planning and review weekly goals. Carry out daily ward handovers and facilitate activities across multiple wards while documenting relevant observations.

Bank support worker at Cygnet Healthcare

April 1, 2022 - February 1, 2024

Log patients’ mental state and daily interactivity, plan and conduct team meetings regarding support worker roles for the day, and conduct intermittent 1:1 hourly observations. Maintain records related to patients’ leave and engage with daily patient needs.

Concierge at Rendall and Rittner

February 1, 2022 - January 1, 2024

Use Microsoft Office for record keeping and daily handovers. Independently manage day-to-day building operations, guiding residents and contractors and providing daily reports to the building manager. Perform daily health and safety checks (including fire safety and related systems) and report damages. Handle resident queries, manage key and access procedures, and work in line with GDPR for processing resident and site data.

Food blogger and content creator (Freelance)

July 1, 2021 - June 1, 2026

Created content for businesses including reels, TikTok, timelines, and story posts. Managed blogs across multiple social media platforms, responding to message requests and emails while handling administration. Collaborated with businesses via PR, invites, and gifted products, and reviewed services/products based on experience.

Food blogger and content creator

July 1, 2021 - June 30, 2026

Create content for businesses across multiple social media platforms (e.g., reels, TikTok, posts and stories). Respond to messages and emails, handle administration, and collaborate with businesses through PR, invites, and gifted products. Review and share experiences with products and services.

Customer Services Assistant at B&M

September 1, 2020 - January 31, 2022

Worked in a team of customer service associates and attended weekly meetings to set sales goals for individuals and the team. Communicated directly with customers on the shop floor to ensure a pleasant, productive, and memorable shopping experience. Responded promptly to situations to prevent escalation. Supported team members by modelling an enthusiastic, friendly demeanour and integrity-driven conduct.

Customer Services Assistant at B&MCustomer Services Assistant

September 1, 2020 - January 1, 2022

Work in a team of customer service associates, contributing to weekly sales goal setting via meetings. Engage directly with customers on the shop floor to ensure a positive, productive shopping experience. Address issues promptly to avoid escalation and model an enthusiastic, friendly and integrity-driven approach for the team.