Building an AI-native WhatsApp booking platform for service SMBs at askdila.ai (Skilled/Project building)

Developed a full-stack, LLM-powered booking platform for service SMBs in the DACH market, integrating real-time calendar sync (Google Calendar OAuth), GDPR-aware LLM routing and token/usage tracking for billing, and PCI-compliant payments (Adyen). Implemented multi-tenant SaaS architecture with isolated LLM contexts, per-business configuration, Art. 30 audit logging, and data residency enforcement via EU/non-EU routing. Delivered reliability features including observability, structured logging, LLM provider failure alerts, and model fallback chaining. Built few-shot pipelines for SMB-specific booking scenarios with context-window optimization for multi-turn conversations. Deployed on European infrastructure (Hetzner + Coolify), emphasizing security, compliance, and maintainable full-stack implementation.

Agile Coach at Fronius International

Led agile transformation across large, cross-functional engineering teams, coaching product and engineering stakeholders and facilitating alignment for architecture and feature delivery. Applied structured problem-solving approaches to technical architectural decisions and supported teams through engineering leadership and cross-team coordination.

AI Developer / QA Engineer at Payu ca

Designed and built test automation infrastructure from scratch for B2B/B2C parking SaaS using Python and JavaScript. Covered geolocation accuracy, concurrent booking conflict detection, payment integration validation, and tenant isolation. Engineered automated test scenarios for critical flows: parking state transitions, real-time availability sync, overbooking prevention, and payment gateway mapping. Created test protocols, automation pipelines, and quality metrics to reduce manual testing cycles and accelerate real-time booking features, collaborating closely with backend engineers on API and payment systems.