Customer-focused professional with experience in sales and customer relationship management, combining hands-on service work with strong communication and stakeholder support. Skilled in handling orders, cash, and shift operations while maintaining accurate records and KPIs.

Kristiana Zoulia

Customer-focused professional with experience in sales and customer relationship management, combining hands-on service work with strong communication and stakeholder support. Skilled in handling orders, cash, and shift operations while maintaining accurate records and KPIs.

Available to hire

Customer-focused professional with experience in sales and customer relationship management, combining hands-on service work with strong communication and stakeholder support. Skilled in handling orders, cash, and shift operations while maintaining accurate records and KPIs.

See more

Experience Level

Expert
Intermediate

Language

English
Fluent
Italian
Intermediate

Work Experience

Sales Development Representative
December 1, 2025 - Present
Led generation and prospecting, managing leads through CRM and pipeline stages. Handled client relationship management, maintained project coordination tasks, supported stakeholder management, and contributed to risk assessment activities.
Shift and Cashier Supervisor
April 2, 2024 - July 1, 2025
Supervised cashier and shift operations, ensuring smooth order flow, cash handling, and accurate accounting/record keeping. Managed customer service activities and resolved operational issues during shifts while supporting staff coverage and process consistency.
Administrative Support (internship) at Foreign Language School
May 1, 2023 - March 1, 2024
Provided administrative support and helped manage records and accounting documentation. Communicated with clients daily and supported students with guidance for study and exam preparation.
Front Office (internship) at Embassy of Greece, Berlin
May 1, 2023 - July 1, 2023
Assisted with front office duties and supported visitors/requests. Handled basic administrative and support tasks associated with embassy front-desk operations.
Instant Project Manager (internship) at SASSIANTA PROJECT MANAGER
January 1, 2022 - June 1, 2022
Supported project coordination and coordination activities as part of an internship role, assisting with operational tasks and delivery-related follow-up.
Customer Service / Barista (order handling, cash management)
June 1, 2018 - November 1, 2022
Provided customer service and barista duties, including order handling and cash management. Supported daily front-of-house operations, maintained service quality, and assisted with basic record and operational tasks.

Education

Master’s degree at University of Macedonia
January 11, 2030 - January 1, 2025
BA degree at University of Macedonia
January 1, 2018 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Retail, Government, Non-Profit Organization, Professional Services

Experience Level

Expert
Intermediate

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