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Results-driven professional with a strong track record of managing client deliverables and resolving operational bottlenecks. Experienced in coordinating with clients via Telegram, Facebook, and WeChat to streamline communication and deliver technical tasks under tight deadlines. Skilled in workflow optimization and clear cross-functional communication, ensuring high client satisfaction. Provide transparent progress updates, gather technical requirements directly from clients, and independently resolve platform-specific issues to improve overall delivery efficiency.…Results-driven professional with a strong track record of managing client deliverables and resolving operational bottlenecks. Experienced in coordinating with clients via Telegram, Facebook, and WeChat to streamline communication and deliver technical tasks under tight deadlines. Skilled in workflow optimization and clear cross-functional communication, ensuring high client satisfaction. Provide transparent progress updates, gather technical requirements directly from clients, and independently resolve platform-specific issues to improve overall delivery efficiency.

Shahriyar Shihab

Project Manager, Web Developer, Product Designer, +3

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Results-driven professional with a strong track record of managing client deliverables and resolving operational bottlenecks. Experienced in coordinating with clients via Telegram, Facebook, and WeChat to streamline communication and deliver technical tasks under tight deadlines. Skilled in workflow optimization and clear cross-functional communication, ensuring high client satisfaction. Provide transparent progress updates, gather technical requirements directly from clients, and independently resolve platform-specific issues to improve overall delivery efficiency.…Results-driven professional with a strong track record of managing client deliverables and resolving operational bottlenecks. Experienced in coordinating with clients via Telegram, Facebook, and WeChat to streamline communication and deliver technical tasks under tight deadlines. Skilled in workflow optimization and clear cross-functional communication, ensuring high client satisfaction. Provide transparent progress updates, gather technical requirements directly from clients, and independently resolve platform-specific issues to improve overall delivery efficiency.

Available to hire

Results-driven professional with a strong track record of managing client deliverables and resolving operational bottlenecks. Experienced in coordinating with clients via Telegram, Facebook, and WeChat to streamline communication and deliver technical tasks under tight deadlines.

Skilled in workflow optimization and clear cross-functional communication, ensuring high client satisfaction. Provide transparent progress updates, gather technical requirements directly from clients, and independently resolve platform-specific issues to improve overall delivery efficiency.

Skills

Experience Level

Data Visualization

Intermediate

Microsoft Excel

Intermediate

Work Experience

Operations & Support Assistant at Rajon LLC

June 1, 2025 - February 1, 2026

Collaborated with the internal operations team to implement and maintain daily workflows. Handled client inquiries, systematically troubleshooting issues to provide tailored solutions. Streamlined digital document management and data organization, reducing manual errors and improving operational accuracy.

Client Operations Specialist / Freelancer at Telegram, Facebook & WeChat Platforms

January 1, 2022 - Present

Managed daily client deliverables with a consistent 100% on-time completion rate. Collected technical project requirements directly from global clients and provided transparent progress updates. Independently resolved platform-specific bottlenecks to improve delivery efficiency across social channels, while maintaining a high level of client satisfaction under tight deadlines.