Mikhael Gaffiero

Improved software efficiency by troubleshooting and resolving coding issues. Saved time and resources by identifying and fixing bugs before product deployment. Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients. Increased sales by building strong customer relationships and providing excellent service. Helped customers locate products and checked store system for merchandise at other sites, offering detailed product knowledge and comparisons to support informed decisions.

Provided Tier 1 IT support to non-technical internal users through desk-side support services. Performed a variety of technical, clerical, and data processing duties to support research professionals. Offered reference and technology support in person and via chat, phone, and online to support academics.