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Self-taught Senior Backend Developer with 13+ years of experience building VoIP infrastructure, CRM/business integrations, and AI-powered voice/chat solutions. I lead end-to-end projects, ship event-driven microservice architectures, and ramp up quickly on new technologies without formal training. I’ve driven large-scale telephony migrations (17,000+ seats across 15 cities), built integrations from scratch (25+ CRMs, 400+ active client integrations), and pioneered LLM/voice bot solutions embedded into customers’ workflows—helping automate call handling, transcription, and support experiences.…Self-taught Senior Backend Developer with 13+ years of experience building VoIP infrastructure, CRM/business integrations, and AI-powered voice/chat solutions. I lead end-to-end projects, ship event-driven microservice architectures, and ramp up quickly on new technologies without formal training. I’ve driven large-scale telephony migrations (17,000+ seats across 15 cities), built integrations from scratch (25+ CRMs, 400+ active client integrations), and pioneered LLM/voice bot solutions embedded into customers’ workflows—helping automate call handling, transcription, and support experiences.

Nicolas Turcksin

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Self-taught Senior Backend Developer with 13+ years of experience building VoIP infrastructure, CRM/business integrations, and AI-powered voice/chat solutions. I lead end-to-end projects, ship event-driven microservice architectures, and ramp up quickly on new technologies without formal training. I’ve driven large-scale telephony migrations (17,000+ seats across 15 cities), built integrations from scratch (25+ CRMs, 400+ active client integrations), and pioneered LLM/voice bot solutions embedded into customers’ workflows—helping automate call handling, transcription, and support experiences.…Self-taught Senior Backend Developer with 13+ years of experience building VoIP infrastructure, CRM/business integrations, and AI-powered voice/chat solutions. I lead end-to-end projects, ship event-driven microservice architectures, and ramp up quickly on new technologies without formal training. I’ve driven large-scale telephony migrations (17,000+ seats across 15 cities), built integrations from scratch (25+ CRMs, 400+ active client integrations), and pioneered LLM/voice bot solutions embedded into customers’ workflows—helping automate call handling, transcription, and support experiences.

Available to hire

Self-taught Senior Backend Developer with 13+ years of experience building VoIP infrastructure, CRM/business integrations, and AI-powered voice/chat solutions. I lead end-to-end projects, ship event-driven microservice architectures, and ramp up quickly on new technologies without formal training.

I’ve driven large-scale telephony migrations (17,000+ seats across 15 cities), built integrations from scratch (25+ CRMs, 400+ active client integrations), and pioneered LLM/voice bot solutions embedded into customers’ workflows—helping automate call handling, transcription, and support experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

English

Advanced

Work Experience

Senior Backend Developer & Team Lead – VoIP & AI Integrations (Freelance missions)

January 1, 2025 - Present

Led design and development of voice bots integrated directly into clients’ business applications (e.g., automated appointment scheduling with real-time backend updates). Steered migration of on-premise VoIP solutions to a multi-tenant cloud platform serving multiple clients. Continued building AI-driven voice and transcription capabilities integrated into CRM/workflow systems, including realtime audio transcription delivered into clients’ CRM records.

Team Lead, Integrations (VoIP & AI) at Telavox

January 1, 2022 - January 1, 2025

Built and operated a new integrations division from the ground up, enabling contact synchronization and data retrieval across 25+ CRMs (HubSpot, Salesforce, Odoo and others), reaching 400+ active client integrations. Pioneered the company’s first AI initiative by integrating a major AI provider to provide real-time audio transcription of calls into clients’ CRMs. Designed and delivered voice bots connected to business applications, automating tasks such as appointment booking with live CRM updates. Developed a support chatbot trained on historical support tickets to handle Level 1 questions and continuously improved responses via feedback loops and internal validation, reducing manual support workload.

Technical Lead – On-Premise Deployments (Eyep ea) & Cloud VoIP Editor (Allocloud) at Eyep ea / Allocloud

January 1, 2016 - January 1, 2022

Supervised numerous on-premise VoIP migration projects tailored to SME to enterprise and hotel groups. Led the largest project of the period: migration of a government ministry in Burkina Faso covering 17,000+ handsets across 15 cities, delivered in 6 months. Directed integration of a SIP mobile application into Allocloud’s cloud VoIP product. Led development of business/CRM integrations for the Allocloud cloud platform (customer record retrieval, call logging).

Network & Security Consultant at Financial-Art

January 1, 2011 - January 1, 2016

Provided technical support on the company’s network and security product line. Designed and developed a custom Intrusion Detection System (IDS) in PowerShell for Microsoft Server environments. Built a cloud VoIP solution based on the Xivo platform (now Wazo). Delivered Linux training programs from fundamentals through advanced security topics.