Nicolas Turcksin

Led design and development of voice bots integrated directly into clients’ business applications (e.g., automated appointment scheduling with real-time backend updates). Steered migration of on-premise VoIP solutions to a multi-tenant cloud platform serving multiple clients. Continued building AI-driven voice and transcription capabilities integrated into CRM/workflow systems, including realtime audio transcription delivered into clients’ CRM records.

Built and operated a new integrations division from the ground up, enabling contact synchronization and data retrieval across 25+ CRMs (HubSpot, Salesforce, Odoo and others), reaching 400+ active client integrations. Pioneered the company’s first AI initiative by integrating a major AI provider to provide real-time audio transcription of calls into clients’ CRMs. Designed and delivered voice bots connected to business applications, automating tasks such as appointment booking with live CRM updates. Developed a support chatbot trained on historical support tickets to handle Level 1 questions and continuously improved responses via feedback loops and internal validation, reducing manual support workload.

Supervised numerous on-premise VoIP migration projects tailored to SME to enterprise and hotel groups. Led the largest project of the period: migration of a government ministry in Burkina Faso covering 17,000+ handsets across 15 cities, delivered in 6 months. Directed integration of a SIP mobile application into Allocloud’s cloud VoIP product. Led development of business/CRM integrations for the Allocloud cloud platform (customer record retrieval, call logging).