Experience Level
Expert
Expert
Expert
Expert
Intermediate
Beginner
Beginner
Beginner
Language
Turkish
Fluent
English
Advanced
German
Advanced
Work Experience
Meta Ads Advisor (Customer Service Advisor I) at Concentrix (Meta Ads Support Project)
March 1, 2026 - July 1, 2026Provided first-line advertising support across Meta Business platforms (Facebook, Instagram, WhatsApp, and Meta Pixel basics), mainly for Turkey with Azerbaijan-market relevance and occasional English cases. Handled inquiries related to account restrictions, ad approvals, billing/payments, campaign setup, ad delivery, and account quality. Applied Meta advertising policies and internal procedures to explain decisions and guide advertisers through reviews, appeals, and self-service tools. Worked in KPI- and SLA-driven support environment focusing on accuracy, case quality, customer satisfaction, and efficient case handling.
On-demand Worker at Zenjob
September 1, 2024 - December 1, 2025Completed various short-term assignments in logistics, hospitality, and facility support, demonstrating strong adaptability.
Strategic Communication and Crisis Management Intern at Internal Presidency of the Republic of Türkiye Directorate of Communications
January 1, 2023 - February 1, 2023Conducted research on strategic messaging practices and crisis management approaches to support public-sector outreach activities. Prepared research-based summaries on how public-sector communications can be improved through clearer messaging and audience-oriented strategies.
Strategic Communication and Crisis Management Intern at Directorate of Communications, Presidency of the Republic of Türkiye
January 1, 2023 - February 1, 2023Conducted research on strategic messaging practices and crisis management approaches to support public-sector outreach activities. Prepared research-based summaries on improving public-sector communication through clearer messaging and audience-oriented strategies.
Sales Assistant Intern at KDef
July 1, 2021 - September 1, 2021Supported daily sales operations, handled customer inquiries, and assisted with administrative documentation and team coordination.
Sales Assistant Intern at KDefe
July 1, 2021 - September 1, 2021Supported daily sales operations, handled customer inquiries, and assisted with administrative documentation and team coordination.
Education
Business Management at Hochschule der Wirtschaft für Management
April 1, 2024 - March 1, 2026Master of Arts at Baskent University
September 1, 2019 - July 1, 2023Bachelor of Arts at Anadolu University
October 1, 2020 - July 24, 2026Associate Degree at Anadolu University
October 1, 2020 - July 24, 2026Business Management at Hochschule der Wirtschaft für Management
April 1, 2024 - March 1, 2026Master of Arts at Baskent University
September 1, 2019 - July 1, 2023Bachelor of Arts at Anadolu University
October 1, 2020 - July 24, 2026Associate Degree at Anadolu University
January 11, 2030 - July 24, 2026Qualifications
Goethe Institute B2.1
January 11, 2030 - July 24, 2026IELTS C1 Health Certificate
January 11, 2030 - July 24, 2026Goethe Institute Certificate
January 11, 2030 - July 24, 2026IELTS Health Certificate
January 11, 2030 - July 24, 2026IELTS C1
January 11, 2030 - July 24, 2026Industry Experience
Education, Media & Entertainment, Professional Services, Government, Retail, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Beginner
Beginner
Beginner
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