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Portuguese-American graduate from Eastern Connecticut State University with a Bachelor’s in Art and a minor in Business Administration. Peers describe him as intuitive, creative, self-reliant, detail-oriented, hard working, and kind—combining strong customer-facing communication with practical problem-solving.…

Austin Martins

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Portuguese-American graduate from Eastern Connecticut State University with a Bachelor’s in Art and a minor in Business Administration. Peers describe him as intuitive, creative, self-reliant, detail-oriented, hard working, and kind—combining strong customer-facing communication with practical problem-solving.…

Available to hire

Portuguese-American graduate from Eastern Connecticut State University with a Bachelor’s in Art and a minor in Business Administration. Peers describe him as intuitive, creative, self-reliant, detail-oriented, hard working, and kind—combining strong customer-facing communication with practical problem-solving.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service Rep/ Lead Animal Care Assistant at Uberdog - West Hartford, CT

October 1, 2024 - Present

Managed dogs’ behavioral and recreational health, including training and onboarding new hires. Oversaw daily safety and upkeep of kennels, play-yards, and related workspaces. Responded quickly to issues as they arose using keen observation, rapid assessment, and safe action plans to protect both staff and animals. Served as assistant to the pet stylist and currently holds a customer service role, leveraging strong communication and creative solutions to market services and promote seasonal and ongoing promotions.

Customer Service Rep / Lead Animal Care Assistant at Uberdog - West Hartford, CT

October 1, 2024 - Present

Managed dogs’ behavioral and recreational health, including daily care and safety-focused observation to respond quickly to issues. Trained and supported new hires, and maintained upkeep of kennels, play-yards, and related workspaces. Served as a lead kennel assistant by applying strong risk management and clear action plans to protect staff and animals. Supported promotion and marketing of services through customer service interactions, problem-solving, and creative solutions. Also coordinated across departments, including assisting a pet stylist as needed.

Switcher/ Package Handler at FedEx Ground - Middletown, CT

July 1, 2022 - December 1, 2023

Used company equipment and vehicles, performed inspections, and transported trailers of packages across the yard. Assisted inside the building as needed for loading and unloading because of reliability and work ethic. In winter 2022 served as a company trainer, including writing reports, cataloging productive behaviors, and recommending improvements to support and develop new hires.

Switcher / Package Handler at FedEx Ground - Middletown, CT

July 1, 2022 - December 31, 2023

Operated company equipment and vehicles, performed equipment inspections, and transported trailers containing packages across the yard. Assisted with loading and unloading trailers when needed and supported inside-building tasks as a professional package handler. In winter 2022, worked as a trainer by writing reports, cataloging productive behaviors, and recommending improvements to help build and develop new hires. Maintained strong work ethic and reliability in a fast-paced logistics environment.

Key Holder/Sales Associate at One Stop Spirit Shop - Glastonbury, CT

August 1, 2020 - April 1, 2022

Stocked shelves, retrieved product from the basement, and handled incoming shipments and orders. Developed product knowledge to help match customer needs with merchandise. Maintained store cleanliness and safety using standard cleaning protocols, including presentation systems such as facing shelves. Strengthened communication, diligence with customers, and training of new hires.

Key Holder / Sales Associate at One Stop Spirit Shop - Glastonbury, CT

August 1, 2020 - April 30, 2022

Stocked shelves continuously, retrieved merchandise cases from the basement, and handled incoming shipment receiving. Supported sales by understanding products and assigning items based on customer needs. Followed standard cleaning protocols to ensure customer safety and strong store presentation, including subtle systems such as facing the store. Excelled in communication, diligence to customers and products, and training new hires.