Available to hire
Results-driven IT professional with 3+ years of combined experience across software development, cloud computing, Salesforce administration, and operational technology support in Australia and India. Skilled in building enterprise-grade solutions including AWS-based integrations, machine learning pipelines, process automation, and geospatial web applications.
Experienced in agile delivery, cross-functional collaboration, and stakeholder communication. Adept at translating complex business requirements into scalable outcomes using modern tooling across Salesforce (OmniStudio, Flows, Apex, sharing/security concepts) and cloud platforms (AWS, Azure, GCP), while maintaining a strong focus on reliability, security, and measurable operational efficiency.
Skills
Experience Level
Expert
Expert
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Expert
Expert
Expert
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Expert
Expert
Expert
Intermediate
Intermediate
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Intermediate
Intermediate
Intermediate
Language
Work Experience
Customer Service Representative at Hoban Recruitment
July 1, 2025 - PresentOrchestrated readiness and deployment of 500+ mobile endpoints and communication tools, maintaining 100% operational uptime for frontline staff during large-scale rail replacement services. Coordinated real-time information flow between bus drivers, station staff, and control centres to ensure passengers received accurate, timely service updates during high-volume transit events. Optimised passenger movement and field data accuracy by 30% through data-driven reporting to quickly identify service gaps and reallocate resources on the spot. Delivered on-site technical and operational support for 200+ personnel during major events including the Australian Open, with sub-15-minute incident resolution time. Managed safe rail-to-bus commuter transitions for thousands of passengers per event by enforcing crowd-flow protocols and dynamically adjusting signage to minimise platform congestion.
Software Developer Intern at Monash University
February 1, 2025 - June 1, 2025Analysed Celonis process mining data within an agile framework, engineering custom algorithms to identify workflow bottlenecks that reduced operational delays by 35% and saved over AUD $15 million annually. Architected a scalable Execution Management System framework to diagnose and resolve global process inefficiencies and surface cost-saving opportunities across enterprise-wide operations. Deployed cloud computing solutions on Amazon Web Services by provisioning AWS Lambda functions and building API integrations connecting S3 data pipelines to a responsive front-end application. Implemented a machine learning project on AWS improving predictive accuracy by 40%, applying end-to-end data preprocessing, model training, and cloud deployment practices. Maintained strict version control with Git and collaborated with cross-functional teams to ensure code quality and timely delivery aligned to business objectives.
Software Developer Intern at Eduskills Foundation
March 1, 2022 - August 1, 2022Conducted analysis of Celonis process mining data to identify critical supply chain inefficiencies, delivering workflow optimisations that reduced operational delays by 35% and generated over AUD $15 million in annual savings. Designed custom diagnostic algorithms within an Execution Management System to pinpoint process bottlenecks and presented a scalable cost-saving framework to multiple client organisations. Programmed cloud infrastructure on Amazon Web Services by provisioning AWS Lambda functions and structuring complex S3 data pipelines to support enterprise-level machine learning initiatives.
Education
Master of Information Technology at Monash University
January 1, 2025 - September 1, 2025Bachelor of Technology in Information Technology at Gokaraju Institute of Engineering and Technology (GRIET)
January 1, 2020 - June 1, 2023Master of Information Technology at Monash University
January 1, 2025 - September 1, 2025Bachelor of Technology in Information Technology at Gokaraju Institute of Engineering and Technology (GRIET)
January 1, 2020 - June 1, 2023Qualifications
Salesforce OmniStudio Developer Certification
January 11, 2030 - July 27, 2026Salesforce Platform Administrator Certification
January 11, 2030 - July 27, 2026AWS Academy Graduate – Machine Learning Foundations
January 11, 2030 - July 27, 2026AWS Academy Graduate – Cloud Foundations
January 11, 2030 - July 27, 2026Google Cloud Essentials Certification
January 11, 2030 - July 27, 2026Microsoft Azure Certification
January 11, 2030 - July 27, 2026Celonis Foundations & Academic Process Mining Fundamentals
January 11, 2030 - July 27, 2026Programming, Data Structures & Algorithms using Python Certification
January 11, 2030 - July 27, 2026R Programming Certification
January 11, 2030 - July 27, 2026Salesforce OmniStudio Developer Certification
January 1, 2024 - July 27, 2026Salesforce Platform Administrator Certification
January 1, 2024 - July 27, 2026AWS Academy Graduate – Machine Learning Foundations
January 1, 2024 - July 27, 2026AWS Academy Graduate – Cloud Foundations
January 1, 2024 - July 27, 2026Google Cloud Essentials Certification
January 1, 2024 - July 27, 2026Microsoft Azure Certification
January 1, 2024 - July 27, 2026Celonis Foundations & Academic Process Mining Fundamentals
January 1, 2024 - July 27, 2026Programming, Data Structures & Algorithms using Python Certification
January 1, 2024 - July 27, 2026R Programming Certification
January 1, 2024 - July 27, 2026Industry Experience
Education, Software & Internet, Computers & Electronics, Professional Services, Transportation & Logistics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
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Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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Intermediate
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