Customer Support & Social Media Team Lead at Allied Service International Pvt. Ltd

Managed and supervised CSRs to ensure high-quality customer service and smooth daily operations. Handled customer inquiries, complaints, and escalations across multiple channels with timely resolution. Oversaw overseas social media accounts including customer engagement and responses while maintaining brand consistency. Created social media content and designed visual creatives for platforms and marketing campaigns. Monitored team performance, provided training, prepared performance reports, and analyzed customer feedback to improve service quality. Coordinated with internal teams to ensure efficient issue resolution and communication.

Sr. Recruitment Executive at Allied Service International Pvt. Ltd

Managed end-to-end recruitment processes including candidate sourcing, screening, and interview coordination. Maintained accurate candidate records and supported timely hiring for multiple roles. Worked as an ERP System Executive handling data management, report generation, and system coordination. Proficient in MS Office and online meeting tools such as Zoom and MS Teams. Demonstrated strong organization and multitasking under tight deadlines.

Recruitment Coordinator at Allied Service International Pvt. Ltd

Coordinated end-to-end recruitment activities including sourcing through multiple channels, screening, interview scheduling, and timely follow-ups. Maintained accurate candidate records and supported timely closure of multiple hiring requirements. Managed ERP system operations including data entry and report generation, and handled internal coordination. Used MS Office, Google Sheets, Zoom, and MS Teams for reporting and communication.

Founder/Trainer (Generative AI Engineering) at Governor Sindh Initiative

Worked on Generative AI Engineering as part of the Governor Sindh Initiative, building skills related to AI development using modern tools and techniques.

Data Entry Operator at Sprout Worldwide

Handled inbound and outbound calls supporting customer inquiries and timely issue resolution. Managed and updated customer records accurately in the company database. Used MS Excel and Outlook for data entry, reporting, and scheduling follow-ups. Provided product information and guided customers through solutions. Collaborated with the marketing team to support campaigns and gather customer feedback. Maintained call logs and prepared daily performance reports for management review. Demonstrated strong problem-solving skills and handled high call volumes efficiently while ensuring accurate and secure record-keeping.

Customer Service Representative at SBE Enterprises

Handled inbound and outbound calls to assist customers and resolve queries professionally. Updated and maintained accurate customer records in the company database. Used MS Excel and Outlook for data entry, reporting, and follow-up scheduling. Addressed customer concerns, provided product information, and guided customers through resolutions. Collaborated with the marketing team to support campaigns and collect customer feedback. Maintained call logs and prepared daily performance reports for management review, ensuring secure record-keeping and accurate data entry.