Available to hire
Senior Instructional Designer and Learning & Development leader with deep expertise across the full talent development lifecycle—designing, developing, implementing, and facilitating ILT, VILT, and eLearning solutions that improve employee capability and measurable business outcomes.
Partnering with executive leadership and subject matter experts, Lourdes builds performance-based learning programs using models such as ADDIE, SAM, Bloom’s Taxonomy, Kirkpatrick, and ADKAR, leveraging modern authoring and learning technologies to drive scalable onboarding, leadership development, compliance, and technical training.
Experience Level
Work Experience
Senior Instructional Designer Consultant at AdventHealth
July 1, 2025 - April 30, 2026Conduct needs analysis through surveys, interviews, and performance evaluations to determine learning gaps and learning objectives. Develop course structures including objectives, content outlines, assessments, and delivery methods using established instructional design models. Collaborate with SMEs to ensure accurate, relevant content. Create engaging learning materials including presentations, eLearning modules, videos, simulations, and interactive activities using authoring tools. Apply visual design and usability principles to improve learner engagement. Deploy learning materials on appropriate LMS platforms and support learners during delivery. Gather learner and stakeholder feedback to continuously evaluate and revise courses.
Senior Instructional Designer Consultant at Lowe’s
November 1, 2024 - July 31, 2025Conduct needs analysis and design learning programs that reinforce training and develop skills. Develop and manage the Lowe’s onboarding program and new employee orientation process. Create scripts, videos, and LMS supporting content based on provided product knowledge. Produce 15–16 short-form training videos weekly with high-quality and timely delivery for HR and other departments. Implement eLearning solutions using Xonify and a microlearning approach. Collaborate with internal teams to align training content with product categories supporting 14 departments, focusing on retail-specific training for store associates.
Senior Instructional Designer Consultant at JLL
April 1, 2021 - July 31, 2024Create, maintain, and improve training and onboarding content across instructor-led, virtual instructor-led, and self-paced modalities, including eLearning, videos, podcasts, online assessments, games, and job aids. Re-imagine blended learning delivery to increase creativity, engagement, and effectiveness. Maintain learner-centered design as a guiding principle. Collaborate with cross-functional stakeholders and SMEs to manage instructional design and development for new content, course updates, and onboarding initiatives. Define measurable learning objectives and track learning effectiveness to support continuous improvement. Design and facilitate workshops and programs for cohorts including top talent, leadership, and new hires. Create and manage certifications, including defining required KSAs and assessments. Lead needs assessments, learning objective definition, storyboard/development, piloting/testing, and maintenance planning for online learning solutions. Work with global teams
Senior Instructional Designer Consultant at Spectrum
August 1, 2019 - December 31, 2019Apply adult learning methods to create behavior-change aligned learning solutions. Develop quality eLearning solutions for self-guided consumption and ILT materials for trainers to meet audience needs. Use modern adult learning techniques for classroom and virtual learning, guided by instructional principles. Apply business skills to manage projects and coordinate with SMEs to build learning solutions. Maintain accurate project status, milestones, and tasks in team tracking tools. Diagnose and escalate project risks to appropriate L&D leaders and stakeholders. Support customer experience improvement efforts by simplifying and enhancing learning impact. Build partner relationships with SMEs and stakeholders to ensure solutions meet expectations beyond initial implementation. Communicate outcomes, risks, and follow-ups from train-the-trainer activities to stakeholders. Deliver innovative, engaging solutions using advanced learning techniques and technology with demonstrable business resu
Senior Instructional Designer Consultant at Cross Country Home Services
November 1, 2018 - December 31, 2019Provide vision and leadership for integrating instructional technologies across online, hybrid, and classroom programs. Research and apply emerging technologies to educational initiatives. Manage development of learning resources including graphics, illustrations, activities, case studies, and simulations. Adhere to project milestones within courseware plans and established development standards. Identify approaches to foster collaborative learning environments and strengthen the organization’s learning presence. Ensure appropriate assessment approaches and processes to validate learning credentials. Support students and instructors in the delivery of education programs, maintaining positive interdepartmental relationships to support education product development and knowledge. Lead project meetings, prioritize work, resolve conflicts, and manage project plans in line with budgets and timelines. Consult with clients for content refinement and development. Partner with industry SMEs t
Senior Instructional Designer / Corporate Trainer at Bruno Pharma Innovations
January 1, 2017 - PresentLead team development and guide professional growth of direct reports to meet organizational learning objectives. Facilitate New Hire, Sales, and Customer Service training for the pharmaceutical division using group instruction, one-on-one coaching, and engagement activities to improve onboarding effectiveness and retention. Deliver technology training through classes, digital learning resources, and individual support for internal software and applications. Partner with instructors and SMEs to ensure content accuracy and quality aligned to organizational goals. Manage SharePoint learning sites to streamline communication and increase access to learning resources. Create instructional collateral for nutraceutical and medical device topics, translating complex clinical/product information into learner-friendly materials, including analysis of clinical studies to synthesize content. Support cross-functional initiatives, maintain professional expertise through ongoing education, and foste
Senior Instructional Designer at Great LearningWorks
May 1, 2014 - October 1, 2017Identify client business and growth goals and determine content to be developed. Deliver projects on time using project management skills and front-end analysis to address root causes in material design. Design and develop documents, storyboards, and audio scripts for eLearning courses—especially nutraceutical content. Plan instructional flow to ensure alignment with learning objectives. Use ADDIE for instructional development, including script, storyboard, video, animation, graphics, audio, and interactivity. Deliver sales, customer service, and change management training aligned to ADKAR. Revise and rewrite source content for learning needs, advise on best modality, adapt materials across formats, and create multimedia and visual aids for both eLearning and in-person delivery.
Senior Instructional Designer at Great LearningWorks / Great HealthWorks
May 1, 2014 - October 31, 2017Partner with Directors and Managers to identify content to support clients’ business and growth goals. Use project management skills to deliver projects on time. Perform front-end analysis to identify root causes in material design. Plan instructional flow and ensure content aligns to learning objectives. Apply ADDIE, create storyboards and scripts, and develop audio/video/animation/graphics/interactivity for eLearning courses, with emphasis on nutraceutical subject matter. Deliver sales/customer service and change management training grounded in ADKAR and other subject matters. Revise and rewrite source content to meet learning needs and consult on best modality for delivery. Create multimedia learning materials including visual aids for face-to-face and multimedia for eLearning and brick-and-mortar settings.
Corporate Trainer at Great HealthWorks
October 1, 2011 - May 1, 2014Design, develop, and facilitate new hire assessment curriculum and training materials in partnership with instructional design. Architect learning solutions using ADDIE and incorporate Kirkpatrick evaluation levels. Create change management plans using ADKAR. Instruct product knowledge for new hire trainings and perform training needs analysis to enhance performance. Educate staff on current development opportunities, build departmental processes for newly rolled out initiatives, and develop job descriptions and internal processes. Create and roll out performance-targeted campaigns and training intranet content (Training Flashes). Support grant-compliant training curriculum and reporting. Design and facilitate leadership and continuous education curriculum, track progress, coordinate internal training, and participate in job fairs with HR for mass hiring.
Corporate Trainer at Great HealthWorks / Great LearningWorks
October 1, 2011 - May 1, 2014Design, develop, and facilitate New Hire Assessment Curriculum and related training materials in partnership with instructional design. Use ADDIE methodology alongside Kirkpatrick evaluation levels to architect multiple learning solutions. Create change management plans using ADKAR. Instruct product knowledge for new hire training. Conduct training needs analysis to enhance existing programs and educate staff on opportunities for performance success. Develop departmental processes for newly rolled out initiatives including job descriptions and processes. Create and roll out targeted performance campaigns and training 'flashes' for intranet distribution. Assist with administrative duties for the training department, including grant-compliant curriculum development and reporting. Design leadership and continuous education curricula, track progress, coordinate internal training, and participate in job fairs with HR.
Corporate Training Specialist at TC & Associates, Inc.
June 1, 2009 - January 31, 2012Train Search Executives to support revenue growth. Conduct leadership training for management and apply leadership initiative to implement programs and processes that enhance profitability and efficiency. Perform gap analysis for root cause identification and provide constructive coaching for sales and customer service techniques. Develop, implement, and maintain training programs to drive profitable growth. Monitor individual/team performance and results to identify trends and take action to achieve revenue goals; support sales and customer service performance improvement through learning interventions.
Global Contact Services - Remote Training / Regional Organizational Development Manager at Global Contact Services
June 1, 2007 - June 1, 2009Lead high-performing teams by managing direct reports, coaching, and professional development. Define and implement operational processes that ensure consistency, efficiency, and alignment across learning and business functions. Oversee client-facing readiness for high-quality client visits and develop policies/procedures supporting process improvement and scalable learning. Deploy optimized onboarding, build certification pathways, and implement structured manager training to elevate capability standards. Ensure training quality and consistency using L&D best practices, support product launches/sales events, and conduct regional site assessments through onsite call center visits. Analyze behavior and performance gaps, deliver detailed reports on compliance/training/sales insights, present development sessions, partner with Quality teams on incentive programs, conduct calibration sessions, and collaborate with HR to strengthen talent selection.
Global Contact Services - Remote Training/Regional Organizational Development Manager at Global Contact Services
June 1, 2007 - June 30, 2009Lead high-performing teams by managing seven direct reports with coaching, performance management, and ongoing professional development. Define and implement operational processes to strengthen consistency, efficiency, and alignment across learning and business functions. Oversee client-facing readiness for client visits to ensure a high-quality experience. Develop policies and procedures driving process improvement and scalable learning practices. Deploy optimized onboarding solutions including a shortened new hire program to accelerate readiness and improve time-to-competency. Design enterprise learning programs with instructional designers for management and frontline associates, create certification pathways, and implement structured training for education and frontline managers to raise capability and performance standards. Ensure training quality and consistency by applying L&D best practices, supervising development/delivery/evolution of training materials, and supporting commer
Special Project Trainer at Stream International
September 1, 2005 - June 30, 2007Conduct needs analysis and studies to determine effective solutions and manage creation of curricula targeting identified deficiencies. Deliver train-the-trainer (TTT) to global sites to kick off campaigns. Partner with management to evaluate tasks and re-engineer processes. Develop and deliver leadership curriculum for managers at all levels in both classroom and web-based formats. Assess leadership development needs and design new curricula. Facilitate change management initiatives associated with organizational transitions. Evaluate training programs for operations to improve key performance indicators, product knowledge, and sales metrics in support of marketing initiatives. Educate and mentor trainers on delivery of sales, facilitation skills, e-learning, workshop facilitation, and on-the-job training.
Sales Coach Department Head at Supra Telecom
October 1, 2003 - September 30, 2005Provide strategic learning leadership by guiding departmental initiatives that strengthen capability and elevate performance across residential, tech support, and business units. Drive team performance through targeted development, coaching, and strategy implementation to improve sales effectiveness and customer experience. Leverage data-driven insights by monitoring internal reporting and delivering individualized and group coaching/goal-setting sessions and formal reviews to improve results. Maintain quality and compliance standards by ensuring adherence to performance metrics and fair, consistent people management practices. Support capability building for revenue growth through learning interventions that help teams meet revenue and product conversion targets. Design high-impact learning incentives including quarterly sales contests to increase engagement and motivation. Lead customer acquisition learning teams supervising two customer acquisition teams focused on personalized serv
Education
Education/Psychology at Bronx Community College
January 11, 2030 - July 30, 2026Education/Psychology at Bronx Community College
January 11, 2030 - July 30, 2026Qualifications
ATD Instructional Design Certification
January 11, 2030 - July 30, 2026ATD Instructional Design Certification
January 11, 2030 - July 30, 2026Industry Experience
Healthcare, Life Sciences, Retail, Education, Professional Services, Real Estate & Construction, Telecommunications
Experience Level
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