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Operations & Strategic Development professional with solid experience in operational leadership and strategic development across international and multicultural environments. Experienced in managing offices and complex programs, coordinating human resources, overseeing economic and financial activities, and building strong relationships with institutional stakeholders and strategic partners. Organized, results-oriented, and collaborative leader with a strong strategic vision focused on operational sustainability and organizational growth. Fluent in English and French, with proven capability to optimize processes and resources and support top management in defining and delivering strategic projects.…Operations & Strategic Development professional with solid experience in operational leadership and strategic development across international and multicultural environments. Experienced in managing offices and complex programs, coordinating human resources, overseeing economic and financial activities, and building strong relationships with institutional stakeholders and strategic partners. Organized, results-oriented, and collaborative leader with a strong strategic vision focused on operational sustainability and organizational growth. Fluent in English and French, with proven capability to optimize processes and resources and support top management in defining and delivering strategic projects.

Francesca Pannozzo

Instructional Designer, 1st Assistant Director

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Operations & Strategic Development professional with solid experience in operational leadership and strategic development across international and multicultural environments. Experienced in managing offices and complex programs, coordinating human resources, overseeing economic and financial activities, and building strong relationships with institutional stakeholders and strategic partners. Organized, results-oriented, and collaborative leader with a strong strategic vision focused on operational sustainability and organizational growth. Fluent in English and French, with proven capability to optimize processes and resources and support top management in defining and delivering strategic projects.…Operations & Strategic Development professional with solid experience in operational leadership and strategic development across international and multicultural environments. Experienced in managing offices and complex programs, coordinating human resources, overseeing economic and financial activities, and building strong relationships with institutional stakeholders and strategic partners. Organized, results-oriented, and collaborative leader with a strong strategic vision focused on operational sustainability and organizational growth. Fluent in English and French, with proven capability to optimize processes and resources and support top management in defining and delivering strategic projects.

Next availability:

August 13, 2026

Florence, Italy

Operations & Strategic Development professional with solid experience in operational leadership and strategic development across international and multicultural environments. Experienced in managing offices and complex programs, coordinating human resources, overseeing economic and financial activities, and building strong relationships with institutional stakeholders and strategic partners.

Organized, results-oriented, and collaborative leader with a strong strategic vision focused on operational sustainability and organizational growth. Fluent in English and French, with proven capability to optimize processes and resources and support top management in defining and delivering strategic projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Language

Italian

Fluent

English

Advanced

French

Advanced

German

Intermediate

Spanish; Castilian

Intermediate

Work Experience

Associate Director at Accent Global Learning

August 1, 2022 - Present

Operational and strategic management of the Florence office, responsible for business development, budgeting, financial control, and human resources. Supported top management in defining strategic projects and managing relationships with institutional partners. Coordinated the opening of two new offices and developed collaborations that led to more than five new programs within 18 months (+24%).

Associate Director – Accent Global Learning at Accent Global Learning

August 1, 2022 - Present

Operational and strategic management of the Florence office. Responsible for business development, budgeting, financial control, and human resources. Supported top management in defining strategic projects and managing relationships with institutional partners. Coordinated the opening of two new offices and developed collaborations that led to more than five new programs within 18 months (+24%).

Interim Director at Accent Global Learning

August 1, 2021 - August 1, 2022

Administrative, legal, and operational responsibility for the Florence office, with oversight of finance, operations, and human resources. Contributed to corporate strategy and directly managed key organizational processes. Completed a vertical integration transaction through the acquisition of a student residence.

Interim Director – Accent Global Learning at Accent Global Learning

August 1, 2021 - August 1, 2022

Administrative, legal, and operational responsibility for the Florence office, overseeing finance, operations, and human resources. Contributed to corporate strategy and directly managed key organizational processes. Completed a vertical integration transaction through the acquisition of a student residence.

Senior Programs Coordinator at Accent Global Learning

May 1, 2018 - August 1, 2021

Coordinated study abroad programs with oversight of operations, staff, academic partnerships, and financial management. Managed program design and the e-learning platform, and coordinated student emergencies. Achieved full staff retention, reducing turnover to zero and improving operational workflows.

Senior Programs Coordinator – Accent Global Learning at Accent Global Learning

May 1, 2018 - August 1, 2021

Coordinated study abroad programs, managing operations, staff, academic partnerships, and financial management. Responsible for program design, management of the e-learning platform, and coordination of student emergencies. Achieved full staff retention, reducing turnover to zero and improving operational workflows.

Programs Coordinator at Accent Global Learning

March 1, 2017 - May 1, 2018

Coordinated academic programs in collaboration with faculty members and U.S. universities, including teaching, logistical, and organizational activities. Managed relationships with academic stakeholders, organized events, supported student services, and handled social media channels. Provided administrative and secretarial support, including management of payments and invoices.

Programs Coordinator – Accent Global Learning at Accent Global Learning

March 1, 2017 - May 1, 2018

Coordinated academic programs in collaboration with faculty members and U.S. universities. Managed teaching and logistical/organizational activities. Maintained relationships with academic stakeholders, organized events, supported student services, and contributed to social media channels. Provided administrative/secretarial support, including payment and invoice management.

Researcher at Università degli Studi di Firenze

December 1, 2016 - June 30, 2017

Conducted empirical research on pathological gambling, managing data collection, analysis, and interpretation. Used SPSS for statistical analysis and produced reports, publications, and graphical presentations. Coordinated with stakeholders and project partners through to final presentation at a press conference.

Marketing Intern at Tellus Group

September 1, 2014 - December 31, 2014

Supported marketing activities, CRM, and preparation of promotional materials. Managed placement tests and auditing activities. Coordinated documentation for ISO accreditation and provided operational assistance to both the team and management.