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Learning & development professional with 8+ years of experience designing and delivering training programs that improve workforce performance and operational outcomes. I translate business needs into scalable learning solutions such as eLearning modules, instructor-led training, and performance support tools. I collaborate closely with SMEs, HR, QA, and operations leaders to identify skill gaps and build competency-driven learning interventions. I focus on measurable impact through learning strategy, curriculum and assessment design, and continuous quality improvement.…Learning & development professional with 8+ years of experience designing and delivering training programs that improve workforce performance and operational outcomes. I translate business needs into scalable learning solutions such as eLearning modules, instructor-led training, and performance support tools. I collaborate closely with SMEs, HR, QA, and operations leaders to identify skill gaps and build competency-driven learning interventions. I focus on measurable impact through learning strategy, curriculum and assessment design, and continuous quality improvement.

Pamela Ramos

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Learning & development professional with 8+ years of experience designing and delivering training programs that improve workforce performance and operational outcomes. I translate business needs into scalable learning solutions such as eLearning modules, instructor-led training, and performance support tools. I collaborate closely with SMEs, HR, QA, and operations leaders to identify skill gaps and build competency-driven learning interventions. I focus on measurable impact through learning strategy, curriculum and assessment design, and continuous quality improvement.…Learning & development professional with 8+ years of experience designing and delivering training programs that improve workforce performance and operational outcomes. I translate business needs into scalable learning solutions such as eLearning modules, instructor-led training, and performance support tools. I collaborate closely with SMEs, HR, QA, and operations leaders to identify skill gaps and build competency-driven learning interventions. I focus on measurable impact through learning strategy, curriculum and assessment design, and continuous quality improvement.

Available to hire

Learning & development professional with 8+ years of experience designing and delivering training programs that improve workforce performance and operational outcomes. I translate business needs into scalable learning solutions such as eLearning modules, instructor-led training, and performance support tools.

I collaborate closely with SMEs, HR, QA, and operations leaders to identify skill gaps and build competency-driven learning interventions. I focus on measurable impact through learning strategy, curriculum and assessment design, and continuous quality improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Instructional Designer Specialist – Consultant (Remote) at Remote People / People JULY 2022 – AUG 2025

July 1, 2022 - August 1, 2025

Designed and deployed learning modules supporting large-scale operations training programs. Developed competency assessments for training needs analysis and implemented gamified learning materials to improve employee engagement. Partnered with cross-functional stakeholders (HR, QA, Operations) to address skill gaps and performance opportunities.

Technical Trainer at IOPEX Technologies

June 1, 2021 - May 31, 2021

Delivered technical training and provided coaching to improve performance. Supported training program execution and contributed to identifying learning needs and reinforcing job-relevant skills.

Instructional Designer Specialist at Concentrix

May 1, 2021 - June 30, 2022

Designed learning solutions and contributed to training program development aligned with operational needs. Supported competency-based training initiatives and collaborated with SMEs and internal teams to improve learning effectiveness and performance outcomes.

Foundation Skills Trainer at IOPEX Technologies

April 1, 2017 - May 31, 2021

Trained employees on foundational skills and supported quality and performance improvement initiatives. Built expertise in coaching and customer service performance enhancement.

Training Specialist / Quality Analyst / Customer Service Agent at Sequential Technology International

January 1, 2013 - January 1, 2017

Built foundational experience in quality assurance, coaching, and customer service performance improvement. Supported training and quality-related activities to improve customer outcomes.