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Technical author, game designer, instructional designer, and knowledge management professional with 20+ years of experience creating user manuals, SOPs, quick reference guides, policies, and enterprise training materials for large-scale technology implementations. Experienced collaborating with developers, business analysts, engineers, operational teams, and subject matter experts to gather requirements and translate complex information into clear, accurate, user-friendly documentation. Proven ability to manage multiple documentation projects simultaneously while maintaining quality, consistency, version control, and publication deadlines. Skilled in Microsoft Office, Oracle Cloud ERP, Oracle Guided Learning, Articulate, Visio, HTML/XML, and knowledge management best practices, with strong experience supporting enterprise change management and end-user adoption through structured learning content and governance-focused documentation.…Technical author, game designer, instructional designer, and knowledge management professional with 20+ years of experience creating user manuals, SOPs, quick reference guides, policies, and enterprise training materials for large-scale technology implementations. Experienced collaborating with developers, business analysts, engineers, operational teams, and subject matter experts to gather requirements and translate complex information into clear, accurate, user-friendly documentation. Proven ability to manage multiple documentation projects simultaneously while maintaining quality, consistency, version control, and publication deadlines. Skilled in Microsoft Office, Oracle Cloud ERP, Oracle Guided Learning, Articulate, Visio, HTML/XML, and knowledge management best practices, with strong experience supporting enterprise change management and end-user adoption through structured learning content and governance-focused documentation.

DOsborn

Game Designer, Writer, Instructional Designer, +1

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Technical author, game designer, instructional designer, and knowledge management professional with 20+ years of experience creating user manuals, SOPs, quick reference guides, policies, and enterprise training materials for large-scale technology implementations. Experienced collaborating with developers, business analysts, engineers, operational teams, and subject matter experts to gather requirements and translate complex information into clear, accurate, user-friendly documentation. Proven ability to manage multiple documentation projects simultaneously while maintaining quality, consistency, version control, and publication deadlines. Skilled in Microsoft Office, Oracle Cloud ERP, Oracle Guided Learning, Articulate, Visio, HTML/XML, and knowledge management best practices, with strong experience supporting enterprise change management and end-user adoption through structured learning content and governance-focused documentation.…Technical author, game designer, instructional designer, and knowledge management professional with 20+ years of experience creating user manuals, SOPs, quick reference guides, policies, and enterprise training materials for large-scale technology implementations. Experienced collaborating with developers, business analysts, engineers, operational teams, and subject matter experts to gather requirements and translate complex information into clear, accurate, user-friendly documentation. Proven ability to manage multiple documentation projects simultaneously while maintaining quality, consistency, version control, and publication deadlines. Skilled in Microsoft Office, Oracle Cloud ERP, Oracle Guided Learning, Articulate, Visio, HTML/XML, and knowledge management best practices, with strong experience supporting enterprise change management and end-user adoption through structured learning content and governance-focused documentation.

Available to hire

Technical author, game designer, instructional designer, and knowledge management professional with 20+ years of experience creating user manuals, SOPs, quick reference guides, policies, and enterprise training materials for large-scale technology implementations. Experienced collaborating with developers, business analysts, engineers, operational teams, and subject matter experts to gather requirements and translate complex information into clear, accurate, user-friendly documentation.

Proven ability to manage multiple documentation projects simultaneously while maintaining quality, consistency, version control, and publication deadlines. Skilled in Microsoft Office, Oracle Cloud ERP, Oracle Guided Learning, Articulate, Visio, HTML/XML, and knowledge management best practices, with strong experience supporting enterprise change management and end-user adoption through structured learning content and governance-focused documentation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Technical Illustration

Beginner

Work Experience

Instructional Designer & Instructor at Baltimore City Public Schools

October 1, 2025 - February 1, 2026

Produced enterprise technical documentation supporting the Administrative Modernization Project (AMP), a district-wide Oracle Cloud ERP implementation serving 13,000+ users. Authored and maintained technical manuals, quick reference guides, user documentation, knowledge articles, and process documentation for Oracle Financials, Human Capital Management, and Procurement applications. Collaborated with Oracle consultants, developers, business analysts, technical writers, and subject matter experts to gather requirements and validate technical content prior to publication. Developed and maintained documentation standards, policies, and knowledge management practices to improve information accessibility and organizational consistency; reviewed documentation for technical accuracy, usability, grammar, formatting, and version control. Produced instructional videos and learning resources supporting enterprise software adoption; coordinated multiple documentation deliverables while meeting agg

Oracle Guided Learning Developer (KPMG) at TEK Systems, Inc.

March 1, 2025 - February 1, 2026

Designed and wrote 100+ Oracle Guided Learning walkthroughs, technical process guides, and quick reference guides (QRGs). Gathered technical information from business analysts, developers, and subject matter experts to ensure documentation accuracy. Simplified complex Oracle ERP workflows into user-friendly documentation for employees with varying technical proficiency levels. Edited, tested, maintained, and updated documentation as business processes evolved. Managed documentation projects from requirements gathering through publication; conducted demonstrations and end-user training support for software adoption. Coordinated multiple deliverables simultaneously while maintaining quality standards and meeting project deadlines; supported continuous process improvement through ongoing updates to learning content.

Game Designer, Writer & Publisher (DriveThruRPG TTRPG) at DriveThruRPG

December 1, 2023 - Present

Designs, writes, edits, playtests, and independently publishes original tabletop role-playing game (TTRPG) products across multiple genres (fantasy, cyberpunk, investigative/crime). Develops complete game content end-to-end: concepts, writing, revision, playtesting, production, publication, and post-publication updates. Creates adventures, scenarios, campaigns, characters, locations, encounters, plot structures, and supporting materials for immediate use by game masters and players. Translates complex mechanics and narrative requirements into clear, accessible rules and player-facing documentation; designs structured branching scenarios with objectives, challenges, NPCs, locations, and narrative outcomes while maintaining internal consistency. Conducts iterative playtesting to refine mechanics, pacing, encounters, narrative flow, and instructions. Produces organized reference materials enabling game masters to quickly locate rules and encounter/NPC information during play. Manages mult

Business Analyst / ERP Project Manager (Oracle) at Sigman and Summerfield Associates, Inc.

March 1, 2023 - October 1, 2025

Produced technical documentation supporting Oracle ERP implementation activities. Wrote user manuals, instructional documentation, process guides, and quick reference guides for enterprise applications. Documented business processes, workflows, policies, and operational procedures; partnered with Oracle consultants and SMEs to ensure documentation reflected current business practices. Maintained documentation repositories and knowledge resources supporting 13,000+ users. Led implementation support for the Administrative Modernization Project (AMP), aiding enterprise-wide transformation initiatives across Baltimore City Public Schools. Guided strategic decision-making processes to streamline administrative operations and improve organizational efficiency. Directed deployment and adoption of Oracle Guided Learning to increase user engagement and system proficiency. Managed production and delivery of technical training materials to ensure stakeholders received accurate information timely;

Discovery and Public Services Librarian at Stevenson University

April 1, 2016 - March 1, 2023

Authored library software documentation, user guides, policies, procedures, and workflow documentation supporting integrated library systems and digital services. Developed technical documentation and training materials for new software implementations and system upgrades. Created documentation standards and taxonomy structures to improve knowledge sharing and information retrieval. Wrote operational policies governing library services, safety procedures, and technology usage. Produced instructional guides and online research resources for faculty, staff, and students. Managed daily operations for the School of Business Library, ensuring efficient service delivery and resource management across multiple service areas. Supervised student employees, work-study staff, and full-time personnel across three library locations, including recruitment, scheduling, payroll administration, and performance management. Directed the Technical Services department, leading strategic initiatives, coordi

Director of Learning Resources at YTI Career Institute

August 1, 2013 - March 1, 2016

Authored institutional policies, operating procedures, instructional documentation, and accreditation materials. Developed documentation supporting admissions, testing, ADA compliance, and learning resource operations. Directed operations and strategic management of four Learning Resource Centers across YTI campuses (Altoona, Emigsville, Lancaster, and York). Developed and implemented comprehensive Learning Resource Center (LRC) policies and procedures ensuring compliance with state, federal, and institutional accreditation standards. Managed administration and proctoring of entrance examinations; introduced enhanced admissions standards for the Veterinary Technician program to strengthen student readiness. Designed and implemented instructional projects and learning resources supporting Allied Health academic programs and improving student outcomes. Delivered instruction in research methodologies, information literacy, database navigation, academic writing, APA style, and effective st

Legislative Librarian at Maryland General Assembly 90 State Circle

September 1, 2012 - August 1, 2013

Cataloged original and duplicate state and federal government publications ensuring accurate organization, accessibility, and long-term preservation of legislative resources. Collaborated with reference librarians to develop expertise in the Code of Maryland Regulations (COMAR), legislative research, government publications, and the legislative process. Indexed approximately one-third of all legislation enacted during the 2012 Maryland Legislative Session, improving public access through the Maryland General Assembly’s online legislative database. Redesigned and implemented updated Interlibrary Loan (ILL) policies and procedures, streamlining workflows and improving service efficiency. Indexed 2012 Maryland Chapter Laws as print versions became available, ensuring timely and accurate access to legislative records. Partnered with library leadership to develop and implement a new statistical reporting methodology measuring library operations, productivity, and service output.

Library Assistant II (Database Management Unit) at Johns Hopkins University Milton S. Eisenhower Library

February 1, 2006 - August 1, 2012

Coordinated cross-departmental initiatives to maintain and enhance the library system’s electronic resources database and integrated catalog, ensuring accurate access to collections and digital resources. Managed cataloging and processing of rare and restricted collections for the Peabody, Carriage House, and Milton S. Eisenhower libraries, maintaining compliance with archival and preservation standards. Cataloged more than 50,000 volumes as part of the Gilman Transfer Project, contributing to one of the library system’s largest collection migration initiatives while ensuring data accuracy and collection integrity. Supported the Acquisitions Department by sourcing difficult-to-obtain domestic and international materials; collaborated with vendors and the Accounting Department to facilitate timely procurement within strict project deadlines. Delivered reference and information services at the Information Desk providing research assistance and resource guidance to faculty, staff, and

Accounts Payable Clerk / File Clerk at Cohn, Goldberg and Deutsch, LLC

January 1, 2001 - February 1, 2006

Partnered closely with senior partners to coordinate administrative operations, serving as primary liaison among firm leadership, attorneys, staff, and clients to ensure effective communication and exceptional client service. Managed accounts payable functions including invoice processing, payment reconciliation, and vendor disbursements, ensuring accurate and timely financial transactions. Designed and implemented a comprehensive records management system for more than 22,000 client files, improving file organization and retrieval efficiency and strengthening operational workflow. Led transition from paper-based to electronic records by developing digital filing procedures and converting more than 4,000 client files to an electronic document management system. Supervised teams of up to nine staff members during special projects, coordinating workloads, monitoring progress, and ensuring project completion within established timelines.