Available to hire
Experienced Learning and Capability Leader with 25+ years across learning strategy, instructional design, facilitation, coaching and capability development in complex, highly regulated environments. Known for designing engaging learning that lifts performance and embeds into day-to-day operations.
Trusted learning partner across enterprise transformation programmes, building scalable blended and digital learning solutions (Articulate 360, Synthesia, Vyond) and accelerating delivery with AI tools (Claude, Microsoft Copilot). Strong commitment to Te Ao Māori, culturally responsive facilitation and partnership-based approaches that support positive outcomes for whānau, organisations and communities.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Māori
Advanced
Work Experience
Learning Specialist – Gaming Operations (Learning lead on enterprise transformation programmes) at SkyCity Auckland Ltd
January 1, 2019 - PresentResponsible for designing, developing and delivering learning and capability solutions that support operational excellence, regulatory compliance and major business transformation across a complex, highly regulated environment. Leads the full learning lifecycle (needs assessment, design, development, facilitation and evaluation) partnering with leaders, subject matter experts and operational teams to translate complex business requirements into engaging, practical learning experiences.
Builds digital learning resources, learning pathways and performance support tools, leveraging modern learning technologies and AI-enabled solutions to lift learner engagement and accelerate development. Supports change adoption on enterprise programmes through learning strategy, communication and stakeholder engagement so learning extends beyond the classroom into day-to-day operations.
Poker Portfolio Manager (concurrent portfolio) at SkyCity Auckland Ltd
January 1, 2014 - January 1, 2018Managed the poker portfolio and related revenues and events, overseeing operations and performance for major poker events and partner activations, including coordination with relevant stakeholders.
Poker Portfolio Manager at SkyCity Auckland Ltd
January 1, 2014 - January 1, 2018Gaming Marketing Co-ordinator (concurrent portfolio) at SkyCity Auckland Ltd
January 1, 2013 - January 1, 2014Contributed to gaming marketing activities as part of a concurrent portfolio, supporting promotional and coordination work aligned to operational and business priorities.
Gaming Marketing Co-ordinator at SkyCity Auckland Ltd
January 1, 2013 - January 1, 2014Table Games Area Manager at SkyCity Auckland Ltd
January 1, 2004 - January 1, 2019Day-to-day operational leadership for a high-volume casino table games area, leading large multidisciplinary teams through continuous operational, technological and regulatory change. Managed staffing and resource allocation, monitored gaming activity and risk, resolved customer and operational issues and maintained adherence to gaming legislation, company policies and responsible gambling practices.
Partnered with senior management and key stakeholders to drive operational efficiency and employee engagement, and to deliver a premium guest experience in a fast-paced, highly regulated environment. Championed and embedded new systems, processes and ways of working across frontline teams.
Table Games Dealer / Supervisor (supported training/coaching and onboarding) at Treasury Casino Brisbane
January 1, 2000 - January 1, 2004Continues frontline responsibilities including team support, coaching and operational change participation in a regulated environment.
Table Games Dealer / Supervisor at Treasury Casino Brisbane
January 1, 2000 - January 1, 2004Frontline operational leadership in a regulated gaming environment. Supported training, coaching, onboarding and team development, maintained compliance with regulatory and operational requirements, and assisted teams through process and operational change initiatives.
Education
Graduate Diploma - Applied eLearning at Manukau Institute of Technology
January 1, 2024 - January 1, 2024Certificate in Te Reo Māori – Rumaki Reo / Full immersion at Te Wānanga Takiura o nga Kua Kaupapa Māori
January 1, 2006 - January 1, 2006Bachelor of Education / Commerce (1st year completed) at ACE & University of Auckland
January 11, 2030 - August 21, 2026Graduate Diploma - Applied eLearning at Manukau Institute of Technology
January 1, 2024 - January 1, 2024Certificate in Te Reo Māori – Rumaki Reo / Full immersion at Te Wānanga Takiura o nga Kua Kaupapa Māori
January 1, 2006 - January 1, 2006Bachelor of Education / Commerce (1st year completed) at ACE & University of Auckland
January 1, 2004 - January 1, 2004Graduate Diploma - Applied eLearning at Manukau Institute of Technology
January 1, 2024 - January 1, 2024Certificate in Te Reo Māori (Rumaki Reo / Full immersion) at Te Wānanga Takiura o nga Kua Kaupapa Māori
January 1, 2006 - January 1, 2006Bachelor of Education / Commerce (1st year completed) at ACE & University of Auckland
January 11, 2030 - August 21, 2026Graduate Diploma - Applied eLearning at Manukau Institute of Technology
January 1, 2024 - August 21, 2026Certificate in Te Reo Māori – Rumaki Reo / Full immersion at Te Wānanga Takiura o nga Kua Kaupapa Māori
January 1, 2006 - August 21, 2026Bachelor of Education / Commerce (1st year completed) at University of Auckland
January 11, 2030 - August 21, 2026ACE & University of Auckland Professional Development (training completed) at ACE (and University of Auckland)
January 11, 2030 - August 21, 2026Graduate Diploma - Applied eLearning at Manukau Institute of Technology
January 1, 2024 - August 21, 2026Certificate in Te Reo Māori – Rumaki Reo / Full immersion at Te Wānanga Takiura o nga Kua Kaupapa Māori
January 1, 2006 - August 21, 2026Bachelor of Education / Commerce (1st year completed) at ACE & University of Auckland
January 11, 2030 - August 21, 2026Qualifications
DISC Leadership P reference - Influencer with D lean
January 1, 2026 - January 1, 2026ProMuse - AI Mastery Certification Program
January 1, 2026 - January 1, 2026SkyCIty - Claude AI Workshop
January 1, 2026 - January 1, 2026Coursera - Gamification of Learning
January 1, 2026 - January 1, 2026Azure DevOps - Flexible Ways of Working
January 1, 2025 - January 1, 2025Clifton Strengths
January 1, 2024 - January 1, 2024Articulate 360 Certification – Rise, Storyline & Review
January 1, 2023 - January 1, 2023Acumen - Human-Centred Design
January 1, 2023 - January 1, 2023Grow Coaching with Jimmy Burroughes
January 1, 2023 - January 1, 2023ENZ – Employment Law Certification Modules
January 1, 2019 - January 1, 2019SkyCity – Training NZ Community of Practice Lead
January 1, 2023 - January 1, 2023SkyCity – Exceptional Customer Service Champion
January 1, 2023 - January 1, 2023SkyCity - Tahuna te Ahi Māori Leadership Programme
January 1, 2018 - January 1, 2018NZQA – Adult Training Certificate & Adult Teaching Assessor
January 1, 2007 - January 1, 2007DIA – Certificate of Approval
January 1, 2004 - January 1, 2004DISC Leadership Preference - Influencer with Dlean
January 1, 2026 - August 21, 2026ProMuse - AI Mastery Certification Program
January 1, 2026 - August 21, 2026SkyCity - Claude AI Workshop
January 1, 2026 - August 21, 2026Coursera - Gamification of Learning
January 1, 2026 - August 21, 2026Azure DevOps - Flexible Ways of Working
January 1, 2025 - August 21, 2026CliftonStrengths (Achiever, Arranger, Includer, Belief, Activator)
January 1, 2024 - August 21, 2026Articulate 360 Certification – Rise, Storyline & Review
January 1, 2023 - August 21, 2026Acumen - Human-Centred Design
January 1, 2023 - August 21, 2026SkyCity Exceptional Customer Service Champion
January 1, 2023 - August 21, 2026SkyCity Training NZ Community of Practice Lead
January 1, 2023 - August 21, 2026Grow Coaching with Jimmy Burroughes
January 1, 2023 - August 21, 2026ENZ – Employment Law Certification Modules
January 1, 2019 - August 21, 2026SkyCity - Tahuna te Ahi Māori Leadership Programme
January 1, 2018 - August 21, 2026NZQA – Adult Training Certificate & Adult Teaching Assessor
January 1, 2007 - August 21, 2026DIA – Certificate of Approval
January 1, 2004 - August 21, 2026DISC Leadership P reference - Influencer with D lean
January 1, 2026 - August 21, 2026ProMuse - AI Mastery Certification Program
January 1, 2026 - August 21, 2026SkyCity - Claude AI Workshop
January 1, 2026 - August 21, 2026Coursera - Gamification of Learning
January 1, 2026 - August 21, 2026Azure DevOps - Flexible Ways of Working
January 1, 2025 - August 21, 2026Clifton Strengths
January 1, 2024 - August 21, 2026Articulate 360 Certification (Rise, Storyline & Review)
January 1, 2023 - August 21, 2026Acumen - Human-Centred Design
January 1, 2023 - August 21, 2026Training NZ Community of Practice Lead
January 1, 2023 - August 21, 2026Grow Coaching with Jimmy Burroughes
January 1, 2023 - August 21, 2026ENZ – Employment Law Certification Modules
January 1, 2019 - August 21, 2026Tahuna te Ahi Māori Leadership Programme
January 1, 2018 - August 21, 2026NZQA – Adult Training Certificate & Adult Teaching Assessor
January 1, 2007 - August 21, 2026DIA – Certificate of Approval
January 1, 2004 - August 21, 2026ProMuse - AI Mastery Certification Program
January 1, 2026 - August 21, 2026DIS Leadership Preference - Influencer with D lean
January 1, 2026 - August 21, 2026SkyCity - Claude AI Workshop
January 1, 2026 - August 21, 2026Coursera - Gamification of Learning
January 1, 2026 - August 21, 2026Azure DevOps - Flexible Ways of Working
January 1, 2025 - August 21, 2026Clifton Strengths (Achiever, Arranger, Includer, Belief and Activator)
January 1, 2024 - August 21, 2026Articulate 360 Certification – Rise, Storyline & Review
January 1, 2023 - August 21, 2026Acumen - Human-Centred Design
January 1, 2023 - August 21, 2026SkyCity – Exceptional Customer Service Champion
January 1, 2023 - August 21, 2026Training NZ Community of Practise Lead
January 1, 2023 - August 21, 2026Grow Coaching with Jimmy Burroughes
January 1, 2023 - August 21, 2026ENZ – Employment Law Certification Modules
January 1, 2019 - August 21, 2026SkyCity - Tahuna te Ahi Māori Leadership Programme
January 1, 2018 - August 21, 2026NZQA – Adult Training Certificate & Adult Teaching Assessor
January 1, 2007 - August 21, 2026DIA – Certificate of Approval
January 1, 2004 - August 21, 2026DISC Leadership P reference - Influencer with D lean
January 1, 2026 - August 21, 2026ProMuse - AI Mastery Certification Program
January 1, 2026 - August 21, 2026SkyCity - Claude AI Workshop
January 1, 2026 - August 21, 2026Gamification of Learning (Coursera)
January 1, 2026 - August 21, 2026Azure DevOps - Flexible Ways of Working
January 1, 2025 - August 21, 2026Clifton Strengths (Achiever, Arranger, Includer, Belief and Activator)
January 1, 2024 - August 21, 2026Articulate 360 Certification (Rise, Storyline & Review)
January 1, 2023 - August 21, 2026Acumen - Human-Centred Design
January 1, 2023 - August 21, 2026Training NZ Community of Practice Lead
January 1, 2023 - August 21, 2026Grow Coaching with Jimmy Burroughes
January 1, 2023 - August 21, 2026ENZ – Employment Law Certification Modules
January 1, 2019 - August 21, 2026SkyCity - Tahuna te Ahi Māori Leadership Programme
January 1, 2018 - August 21, 2026NZQA – Adult Training Certificate & Adult Teaching Assessor
January 1, 2007 - August 21, 2026DIA – Certificate of Approval
January 1, 2004 - August 21, 2026Industry Experience
Education, Gaming, Professional Services, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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