I started my journey in customer support and gradually found my way into instructional design. These days, I mostly create training content, videos, and learning materials that help people understand technology without making it feel harder than it is. I enjoy combining clear communication, creative media production, and practical learning design to make educational experiences more accessible and engaging. I am also passionate about supporting learners, building communities, and simplifying complex ideas.

Konstantinos Koltsidas

I started my journey in customer support and gradually found my way into instructional design. These days, I mostly create training content, videos, and learning materials that help people understand technology without making it feel harder than it is. I enjoy combining clear communication, creative media production, and practical learning design to make educational experiences more accessible and engaging. I am also passionate about supporting learners, building communities, and simplifying complex ideas.

Available to hire

I started my journey in customer support and gradually found my way into instructional design. These days, I mostly create training content, videos, and learning materials that help people understand technology without making it feel harder than it is.

I enjoy combining clear communication, creative media production, and practical learning design to make educational experiences more accessible and engaging. I am also passionate about supporting learners, building communities, and simplifying complex ideas.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Greek, Modern
Fluent
English
Fluent

Work Experience

Instructional Designer at DigiTech S.A.
January 1, 2025 - January 1, 2026
Designs instructional content and learning materials focused on helping people understand technology through clear, accessible training experiences.
E-learning Support Specialist at EPAFOS
January 1, 2024 - January 1, 2025
Provides support for e-learning initiatives, helping users and educational stakeholders work with digital learning resources and platforms.
Customer Support Specialist at ExperienceGift
January 1, 2022 - January 1, 2023
Supported customers by resolving issues, communicating clearly, and helping users navigate products and services.
Head of Communication at TechHut
January 1, 2020 - January 1, 2022
Led communication activities and helped the company build approximately 1,700 positive Skroutz reviews while reaching the top 10 e-shops in South Attica.
Customer Support Representative at Teleperformance Greece / Supercell
January 1, 2017 - January 1, 2020
Provided customer support and assistance to users, helping resolve questions and issues in a technology and gaming-related environment.

Education

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Qualifications

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Industry Experience

Education, Computers & Electronics, Software & Internet, Media & Entertainment, Professional Services, Gaming