Senior Software Engineer at ProTech IT Solutions

Developed a full-stack AI-powered insurance marketplace platform integrating chat, voice, and classification systems using Python, React, TypeScript, and AWS to support customer-facing automation workflows. Designed reusable AI platform components and production-grade RAG pipelines using ChromaDB and Sentence-Transformers with hybrid retrieval to optimize latency, accuracy, and inference costs. Implemented prompt orchestration and tool/function-calling workflows for structured extraction, summarization, and multi-step execution. Integrated multi-provider LLMs (OpenAI, Anthropic Claude) with fallback routing for reliability and cost control. Built event-driven voice processing using Twilio Voice APIs for real-time call state management. Integrated Okta SSO, and built persistence and caching layers using PostgreSQL/SQLAlchemy Async/asyncpg/Alembic, Redis, and DynamoDB for session and conversation state. Containerized and deployed services with Docker and AWS ECS/Fargate/EC2, and delivere

Senior Development Engineer II at AWS

Built high-traffic REST APIs and backend services for media upload, metadata management, authentication, and playback using Python and Java. Developed distributed microservices to orchestrate video upload, encoding, and playback pipelines for scalability and reliability. Implemented asynchronous processing for large file uploads and encoding tasks to increase throughput while maintaining responsive APIs. Integrated Amazon S3 with pre-signed URL workflows for secure client-side upload/download. Built event-driven serverless workflows using AWS Lambda to automate media processing and notifications. Optimized performance using Redis caching for frequently accessed metadata and playback information to reduce database load and improve response times.