ANCA GABRIELA MAMARA

Monitor and manage accounts receivable, process dunning runs, and follow up with customers to secure prompt payment. Investigate billing discrepancies and payment issues in collaboration with sales and accounts receivable teams. Apply and remove restrictions for delinquent clients, monitor advertiser credit limits, maintain accurate collection records, check bank receipts, assist with cash allocation questions, and support improvements to credit control processes and collection strategies.

Managed debt collection across a broad customer portfolio and helped mitigate credit risk. Identified aging receivables, initiated customer contact, coordinated collection activities through payment recovery or write-off, negotiated payment terms, and suspended delinquent accounts when required. Prepared reports, analysed accounts, updated customer credit data, issued reminders and statements, calculated monthly bad debt reserves, and prepared debt recovery files for legal proceedings and enforcement.