I’m a highly organized, detail-oriented customer service and supply chain professional with a strong track record of resilience, hard work, and quick decision-making. I enjoy solving problems for customers and stakeholders, using active listening and empathy to reach timely, accurate resolutions while following company policies and quality standards.…

Racheal Appiah

I’m a highly organized, detail-oriented customer service and supply chain professional with a strong track record of resilience, hard work, and quick decision-making. I enjoy solving problems for customers and stakeholders, using active listening and empathy to reach timely, accurate resolutions while following company policies and quality standards.…

Available to hire

I’m a highly organized, detail-oriented customer service and supply chain professional with a strong track record of resilience, hard work, and quick decision-making. I enjoy solving problems for customers and stakeholders, using active listening and empathy to reach timely, accurate resolutions while following company policies and quality standards.

See more

Language

English
Advanced
Twi
Advanced

Work Experience

Customer Service Agent at Concentrix Ghana
May 1, 2026 - Present
Assisted customers through phone and email by resolving inquiries and providing accurate information on products, services, and account-related issues. Maintained high standards of customer satisfaction through active listening, empathy, and effective problem-solving. Handled customer complaints professionally to ensure timely resolution while adhering to company policies and quality standards. Used multiple CRM systems and internal tools to document interactions and manage customer accounts efficiently.
Procurement and Supply Chain Department (Teaching Assistant) / National Service at Accra Technical University
September 1, 2024 - August 31, 2025
Supported administrative and academic tasks to enhance teaching efficiency. Collaborated with lecturers to organize class schedules and practical sessions. Helped maintain student attendance records and assessment data. Assisted in grading assignments, quizzes, and exam scripts under lecturer supervision, and participated in research and academic projects led by the department.
Inventory and Logistics Intern at National Lottery Authority (Headquarters)
July 1, 2023 - September 30, 2023
Assisted in receiving, recording, and issuing inventory items. Supported the warehouse team with cleanliness, order, and proper labeling of items. Updated inventory logs, delivery notes, and dispatch records, and helped maintain accurate stock records using manual systems. Participated in stock taking, reconciliation, and verification of inventory levels.
Procurement Intern at Piccadilly Biscuits Limited
September 1, 2022 - November 30, 2022
Supported maintenance of procurement records and participated in meetings by filing procurement documentation. Assisted with communications between suppliers and internal departments. Gained exposure to procurement cycles and purchasing procedures, verified invoices, and supported the payment approval process.
Field Officer at Ghana Statistical Service
June 1, 2021 - July 31, 2021
Visited assigned households and structures within the enumeration area. Listed and numbered structures correctly and marked enumerated buildings to prevent duplication. Explained the purpose of the census to encourage cooperation, corrected identified errors promptly, and ensured all assigned households were enumerated within the given period.

Education

Higher National Diploma in Purchasing and Supply at Accra Technical University
January 1, 2022 - January 1, 2024
Bachelor of Technology in Procurement and Supply Chain Management at Accra Technical University
January 1, 2025 - September 14, 2026
WASSCE (General Arts) at St Mary’s Senior High School
January 1, 2016 - January 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Government, Professional Services, Retail, Consumer Goods, Transportation & Logistics