Racheal Appiah

Assisted customers through phone and email by resolving inquiries and providing accurate information on products, services, and account-related issues. Maintained high standards of customer satisfaction through active listening, empathy, and effective problem-solving. Handled customer complaints professionally to ensure timely resolution while adhering to company policies and quality standards. Used multiple CRM systems and internal tools to document interactions and manage customer accounts efficiently.

Supported administrative and academic tasks to enhance teaching efficiency. Collaborated with lecturers to organize class schedules and practical sessions. Helped maintain student attendance records and assessment data. Assisted in grading assignments, quizzes, and exam scripts under lecturer supervision, and participated in research and academic projects led by the department.

Assisted in receiving, recording, and issuing inventory items. Supported the warehouse team with cleanliness, order, and proper labeling of items. Updated inventory logs, delivery notes, and dispatch records, and helped maintain accurate stock records using manual systems. Participated in stock taking, reconciliation, and verification of inventory levels.