CK

Christopher Kyalo Mulei

Available to hire

I’m Christopher Kyalo Mulei, a results-driven professional with 12+ years of experience across banking operations, academic and SEO writing, e-commerce development, and virtual assistance.

About

I’m Christopher Kyalo Mulei, a results-driven professional with 12+ years of experience across banking operations, academic and SEO writing, e-commerce development, and virtual assistance. I enjoy building practical systems—whether that’s a fast WooCommerce store, reliable data/inventory workflows using REST APIs and n8n, or well-researched academic content aligned to APA/MLA/Chicago standards.

In my work, I combine technical problem-solving with strong communication and accuracy. From credit card operations and customer support to organizing high-volume email and calendar workflows, I focus on delivering dependable outcomes, on-time completion, and clean, structured deliverables that help clients make better decisions.

  • 16 years' experience
  • Joined September 2026

Languages

  • EnglishAdvanced
  • SwahiliAdvanced

Industry experience

  • Financial Services
  • Education
  • Software & Internet
  • Retail
  • Professional Services
  • Media & Entertainment

More experts in Nairobi, Kenya

Work experience· 11 roles

Freelance Virtual Assistant · Self-EmployedJan 2022 – Present · 4 yrs 11 mos

Managed high-volume email inboxes, responded to client enquiries, and maintained organised communication records. Coordinated calendars, scheduled meetings, and arranged appointments across time zones. Compiled online research findings into structured reports, and handled data entry, invoice processing, and document formatting using Google Sheets and Microsoft Excel.

Freelance Academic & Content Writer · Self-EmployedJan 2018 – Present · 8 yrs 11 mos

Delivered 100+ academic papers, blog posts, and SEO articles with a high on-time delivery rate. Conducted primary and secondary research to ensure content accuracy, credibility, and citation compliance (APA, MLA, Chicago). Edited and proofread documents to improve grammar, structure, and consistency; applied keyword optimization to improve client engagement and search visibility.

WordPress & WooCommerce Developer · Freelance / Self-EmployedJan 2018 – Present · 8 yrs 11 mos

Built a full WooCommerce store for a boutique fashion client including product catalogue setup, payment gateway integration, and checkout customization. Developed a custom WordPress plugin (Ship Rate by City) to calculate shipping by city/town and delivery method, added WhatsApp checkout option, and enabled flexible checkout field editing. Optimised a WooCommerce catalog of 2,000+ products to achieve strong PageSpeed performance and improved on-page SEO across product and category pages.

Business Proprietor — Café-Konnect Mobiles · Laikipia University CampusFeb 2013 – Present · 13 yrs 10 mos
Card Centre Officer · Diamond Trust Bank Kenya Ltd (DTB)May 2012 – Nov 2012 · 7 mos
Call Centre Representative · Diamond Trust Bank Kenya Ltd (DTB)Feb 2012 – May 2012 · 4 mos
Office Assistant · Kibwezi Constituency OfficeJun 2011 – Jan 2012 · 8 mos
Data Entry Clerk · Kimetrica LtdApr 2011 – Jun 2011 · 3 mos

Education

Bachelor of Science — Communication & Public Relations (Second Class Honours) · Moi University2007 – 2011
Kenya Certificate of Secondary Education (KCSE) — Mean Grade: B+ · Makueni Boys High School2002 – 2005
Bachelor of Science — Communication & Public Relations (Second Class Honours) · Moi University2007 – 2011
Kenya Certificate of Secondary Education (KCSE) · Makueni Boys High School2002 – 2005

Certifications and awards· 20

Customer Service Training2012 – 2026
Business Communication Training2012 – 2026
Core Mobile Banking — B2C & C2B2012 – 2026
NationHela Money Transfer Service2012 – 2026

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