Aleena Mukhtar

Founding engineer for Echo, a multi-tenant AI outbound calling platform. Designed a scalable NestJS architecture with separate REST API, RabbitMQ dialer, WebSocket audio bridge, and cron worker to deploy call-lifecycle components independently. Built major Propforce features spanning identity and access security (2FA, Nafath/FAL government-ID verification, Redis session management, 120K+ verified signups) and a billing/invoicing core handling $25M+ annual transactions with zero reconciliation discrepancies. Authored 50+ DB migrations, 15 seeders, and technical documentation; implemented secure post-call flows (HMAC-verified webhooks, S3 recordings, diarized transcripts, multilingual output, consent guardrails, AES-256-GCM credential encryption) with audit logging. Engineered durable call orchestration with per-agent RabbitMQ queues, Redis Lua atomic concurrency, back-pressure, live configuration propagation, duplicate-consumer recovery, and operating-hours enforcement; built provider-a

Built and scaled multi-tenant systems including Echo and Propforce. Delivered end-to-end features across backend, frontend, and integrations, improving reliability to 99.99% uptime for Propforce and reducing API latency by 63% under 10K+ requests/minute. Implemented robust orchestration for call lifecycles and optimized operational workflows to eliminate duplicate bookings (95% reduction). Mentored junior engineers and served as sprint lead across backend, frontend, and QA. Contributed to WhatsApp/Lens integration platform with role-based access, campaign automation, and a Next.js analytics dashboard for real-time sync health and engagement.

Supported development on production-oriented full-stack features and assisted with implementation tasks across backend and frontend systems, collaborating with engineers and QA while learning engineering best practices used in multi-tenant, compliance-sensitive environments.