HIEP PHAM THANH

Technical lead for an AI-native multi-tenant SaaS platform in the European real-estate domain. Leads a migration from WordPress to a modern Next.js/PostgreSQL accounting-first rebuild without touching live production. Owns system architecture including Auth.js multi-tenant RBAC, Drizzle ORM schema, and Stripe Connect payouts gated by an approval workflow; drives hiring plan, engineering standards, and module-by-module delivery roadmap with CTO stakeholders.

Builds and ships a production AI operations platform for e-commerce brands with human-in-the-loop actions. Architected multi-tenant inventory intelligence to forecast stock runway and compute maximum safe daily ad spend using Shopify, Meta Ads, Google Ads, and 3PL data. Delivers a Next.js dashboard with scenario sandbox and KPIs, Express CRON sync pipelines, Supabase RLS data model, Redis caching, and Slack alerting; leads full-cycle product delivery across backend, frontend, ML forecasting, and integrations for a UK client engagement.

Full-stack AI engineer on an end-to-end health insurance claims automation platform. Owns the pipeline from document intake to AI decision support and the operational web application used daily by claims handlers. Designs and ships production LLM/RAG workflows, document intelligence components, and operational tooling; translates insurance operations requirements into scalable AI product features in collaboration with stakeholders.