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I’m Anthony Clark, a career-changer currently studying for a BEng (Hons) in Civil Engineering at Liverpool John Moores University. I returned to education through an Access to Higher Education Diploma in Engineering, building a strong foundation across engineering mathematics, physics, and applied science, and developing my confidence with technical report writing and practical investigations. Alongside my studies, I’ve built over 15 years of customer-facing and supervisory experience, including hands-on technical work installing, commissioning, and servicing electro-mechanical systems for commercial cinemas. I’m comfortable taking responsibility, working to safety and compliance standards, and communicating clearly with customers, colleagues, and contractors—skills I’m now focused on applying in civil engineering and construction as I work toward professional registration.…I’m Anthony Clark, a career-changer currently studying for a BEng (Hons) in Civil Engineering at Liverpool John Moores University. I returned to education through an Access to Higher Education Diploma in Engineering, building a strong foundation across engineering mathematics, physics, and applied science, and developing my confidence with technical report writing and practical investigations. Alongside my studies, I’ve built over 15 years of customer-facing and supervisory experience, including hands-on technical work installing, commissioning, and servicing electro-mechanical systems for commercial cinemas. I’m comfortable taking responsibility, working to safety and compliance standards, and communicating clearly with customers, colleagues, and contractors—skills I’m now focused on applying in civil engineering and construction as I work toward professional registration.

Anthony Clark

Sound Technician, Sound Engineer, Sound Designer, +2

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I’m Anthony Clark, a career-changer currently studying for a BEng (Hons) in Civil Engineering at Liverpool John Moores University. I returned to education through an Access to Higher Education Diploma in Engineering, building a strong foundation across engineering mathematics, physics, and applied science, and developing my confidence with technical report writing and practical investigations. Alongside my studies, I’ve built over 15 years of customer-facing and supervisory experience, including hands-on technical work installing, commissioning, and servicing electro-mechanical systems for commercial cinemas. I’m comfortable taking responsibility, working to safety and compliance standards, and communicating clearly with customers, colleagues, and contractors—skills I’m now focused on applying in civil engineering and construction as I work toward professional registration.…I’m Anthony Clark, a career-changer currently studying for a BEng (Hons) in Civil Engineering at Liverpool John Moores University. I returned to education through an Access to Higher Education Diploma in Engineering, building a strong foundation across engineering mathematics, physics, and applied science, and developing my confidence with technical report writing and practical investigations. Alongside my studies, I’ve built over 15 years of customer-facing and supervisory experience, including hands-on technical work installing, commissioning, and servicing electro-mechanical systems for commercial cinemas. I’m comfortable taking responsibility, working to safety and compliance standards, and communicating clearly with customers, colleagues, and contractors—skills I’m now focused on applying in civil engineering and construction as I work toward professional registration.

Available to hire

I’m Anthony Clark, a career-changer currently studying for a BEng (Hons) in Civil Engineering at Liverpool John Moores University. I returned to education through an Access to Higher Education Diploma in Engineering, building a strong foundation across engineering mathematics, physics, and applied science, and developing my confidence with technical report writing and practical investigations.

Alongside my studies, I’ve built over 15 years of customer-facing and supervisory experience, including hands-on technical work installing, commissioning, and servicing electro-mechanical systems for commercial cinemas. I’m comfortable taking responsibility, working to safety and compliance standards, and communicating clearly with customers, colleagues, and contractors—skills I’m now focused on applying in civil engineering and construction as I work toward professional registration.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

Assistant Sales Manager at Betfred

July 1, 2018 - Present

Deputised for branch management in day-to-day operations, opening/closing and securing premises. Supervised, trained and mentored cashiers on till procedures, bet settlement, service standards and compliance. Managed significant cash volumes including floats, banking, reconciliations and end-of-day balancing under strict security procedures. Carried out age verification, customer interaction and self-exclusion procedures aligned to Gambling Commission requirements. Resolved queries, disputed bets and complaints through calm de-escalation, and supported sales targets through promotions and demonstrations of gaming machines.

Customer Service Advisor at Call Crowd

March 1, 2018 - July 1, 2018

Provided technical support to Nespresso coffee machine customers in a fast-paced contact centre. Diagnosed mechanical and electrical faults by telephone using structured troubleshooting, resolving the majority at first contact. Arranged collections, repairs and replacements under warranty while coordinating with logistics and maintaining accurate records. Processed coffee and accessory orders and recommended additional products when suitable for customers.

Customer Service Advisor at The Contact Company

November 1, 2016 - March 1, 2018

Worked across inbound contact centre accounts for DPD parcel delivery and Plusnet Mobile. Tracked parcels, arranged deliveries, redeliveries and collections, and resolved delayed, damaged and missing-item claims. Activated SIM cards, supported tariff migrations, and resolved billing, data and connectivity queries while verifying identity and handling personal data in line with data protection requirements.

Customer Service Advisor at Victorian Plumbing

April 1, 2016 - November 1, 2016

Provided customer support for an online bathroom retailer via telephone, email and live chat. Managed orders end to end including amendments, returns, refunds and replacements for damaged or missing items. Liaised with suppliers, the warehouse and courier partners to resolve delivery issues and chase outstanding stock while meeting KPIs for response and resolution times.

Digital Service Engineer at Atkinson World Digital

August 1, 2015 - April 1, 2016

Built and wired sound rack systems (amplifiers, processors and cabling) for installation in commercial cinemas using technical drawings and specifications. Installed, commissioned and serviced digital cinema projectors, loudspeaker systems and screens on client sites. Performed fault-finding, planned maintenance and repairs on electronic and mechanical equipment to minimise venue downtime. Worked safely on site, including at height and around mains electrical equipment, following risk assessments and safe systems of work.

Customer Service Manager at Ladbrokes

November 1, 2012 - August 1, 2015

Managed a busy branch day to day including opening/closing, cash handling, banking and security procedures. Supervised and trained cashiers, setting standards for accuracy, service and regulatory compliance. Served customers, settled bets and resolved disputes and complaints professionally. Applied licensing and age-verification procedures at all times to ensure compliance with gambling regulations.

Repayment Negotiator at Shop Direct Group

February 1, 2007 - March 1, 2012

Recovered arrears on overdue shopping accounts through inbound and outbound telephone contact. Discussed individual circumstances and income/expenditure to negotiate affordable and sustainable repayment plans. Handled sensitive conversations with empathy, identifying customers in financial difficulty and directing them to appropriate support while consistently achieving weekly and monthly collection targets.