Laila Ouadi

I’m Laila Ouadi, an instructional design and change management professional focused on helping customer-facing teams adopt better ways of working. I design training that isn’t just delivered, it’s built to be adopted, using structured learning materials that reflect what customers actually experience.

I work end-to-end: from analysing needs and shaping learning plans, to developing complete trainer toolkits and rollout materials, and then iterating based on participant feedback. With a background that combines customer experience thinking with practical training execution, I build content that supports lasting behaviour change and stronger service for end customers.