Available to hire
I’m Donna Lau, a Singapore-based content creator and video editor who blends creative storytelling with practical marketing instincts and AI-assisted production. Over the past few years, I’ve produced around 100 short-form vertical videos—turning raw training or commentary footage into engaging posts with pacing, subtitles, B-roll, effects, and audience-ready visuals.
With a strong bilingual foundation in English and Mandarin and 20+ years of cross-industry experience in business operations, sales, and customer relations, I’m comfortable working independently and communicating clearly from ideation to final delivery. I also keep building my AI and digital content skills through structured training, so I can generate concepts, prompts, and visual assets efficiently—while staying true to the creator’s original message and intent.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Chinese
Fluent
Work Experience
Freelance Video Editor & AI Content Producer at XianZhe Culture (XIANZHE CULTURE) - Master 长 卿
April 1, 2026 - August 31, 2026Edited and produced approximately 100 short-form videos over four months by selecting strong segments and structuring footage for storytelling and pacing. Transformed raw training/commentary footage into polished vertical social content while preserving the creator’s original message. Added Chinese subtitles, music, effects, B-roll, and supporting visuals to improve engagement. Produced AI-assisted images and supporting visual assets using CapCut and AI creative tools throughout post-production.
Business Operations & Customer Support at Automotive / Tyre Business (Singapore)
September 1, 2019 - October 31, 2025Supported day-to-day business operations including customer enquiries, tyre orders, product availability, and service requirements while contributing to repeat and referral business. Coordinated product orders, shipment arrangements, supplier/vendor communication, and delivery follow-ups. Managed invoicing, payment records, accounting documentation, staff administration, and daily operational matters.
Executive Host / Assistant Manager at Princess Cruises - Casino
September 1, 2012 - February 28, 2019Managed high-value VIP relationships and delivered premium guest experience through service standards, retention initiatives, and cross-department coordination. Oversaw team workflows and helped ensure consistent service delivery for guests in a casino environment.
Education
GCE N-Level at Singapore-Cambridge
January 11, 2030 - October 1, 2026 at Singapore-Cambridge GCE N-Level
January 11, 2030 - October 1, 2026WSQ at Singapore Media Academy
March 1, 2021 - January 31, 2022Social Media Marketing Training Programme (SGUS) at Singapore Media Academy
March 1, 2021 - January 31, 2022GCE N-Level at Singapore-Cambridge
January 11, 2030 - October 1, 2026WSQ Social Media Marketing Training Programme at Singapore Media Academy (SGUS)
March 1, 2021 - January 31, 2022GCE N-Level at Singapore-Cambridge
January 11, 2030 - October 1, 2026Qualifications
SGUS Social Media Marketing Training Programme (WSQ + workplace literacy/numeracy modules)
March 1, 2021 - January 31, 2022WSQ: E-Commerce Campaign Management
March 1, 2021 - January 31, 2022WSQ: Events Planning & Management
March 1, 2021 - January 31, 2022WSQ: Business Operational Planning
March 1, 2021 - January 31, 2022WSQ: Customer Relationship Management Operations
March 1, 2021 - January 31, 2022WSQ: Data Protection Management
March 1, 2021 - January 31, 2022WSQ: Interact with Guests
March 1, 2021 - January 31, 2022WSQ: Deliver Table Game-Roulette
March 1, 2021 - January 31, 2022Workplace Literacy Level 6
March 1, 2021 - January 31, 2022Workplace Numeracy Level 5
March 1, 2021 - January 31, 2022AI-Driven Income Generation Advance Program
September 1, 2023 - October 31, 2023WSQ: E-Commerce Campaign Management
March 1, 2021 - January 31, 2022WSQ: Events Planning & Management
March 1, 2021 - January 31, 2022WSQ: Business Operational Planning
March 1, 2021 - January 31, 2022WSQ: Customer Relationship Management Operations
March 1, 2021 - January 31, 2022WSQ: Data Protection Management
March 1, 2021 - January 31, 2022Additional WSQ: Interact with Guests
March 1, 2021 - January 31, 2022Additional WSQ: Deliver Table Game-Roulette
March 1, 2021 - January 31, 2022Workplace Literacy Level 6
March 1, 2021 - January 31, 2022Workplace Numeracy Level 5
March 1, 2021 - January 31, 2022AI-Driven Income Generation Advance Program
September 1, 2023 - October 31, 2023WSQ: E-Commerce Campaign Management
March 1, 2021 - October 1, 2026Events Planning & Management (WSQ)
March 1, 2021 - October 1, 2026Business Operational Planning (WSQ)
March 1, 2021 - October 1, 2026Customer Relationship Management Operations (WSQ)
March 1, 2021 - October 1, 2026Data Protection Management (WSQ)
March 1, 2021 - October 1, 2026Interact with Guests (WSQ)
March 1, 2021 - October 1, 2026Deliver Table Game-Roulette (WSQ)
March 1, 2021 - October 1, 2026Workplace Literacy Level 6 (WSQ)
March 1, 2021 - October 1, 2026Workplace Numeracy Level 5 (WSQ)
March 1, 2021 - October 1, 2026AI-Driven Income Generation Advance Program
September 1, 2023 - October 31, 2023SGUS Social Media Marketing Training Programme (WSQ)
March 1, 2021 - January 31, 2022WSQ E-Commerce Campaign Management
March 1, 2021 - January 31, 2022Events Planning & Management
March 1, 2021 - January 31, 2022Business Operational Planning
March 1, 2021 - January 31, 2022Customer Relationship Management Operations
March 1, 2021 - January 31, 2022Data Protection Management
March 1, 2021 - January 31, 2022Interact with Guests
March 1, 2021 - January 31, 2022Deliver Table Game - Roulette
March 1, 2021 - January 31, 2022Workplace Literacy Level 6
March 1, 2021 - January 31, 2022Workplace Numeracy Level 5
March 1, 2021 - January 31, 2022Industry Experience
Media & Entertainment, Retail, Financial Services, Professional Services, Travel & Hospitality, Transportation & Logistics, Consumer Goods
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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