VM

Virginia Mutiso

Available to hire

I’m Virginia Mutiso, an ICT-trained professional who enjoys helping people and making information easy to understand.

About

I’m Virginia Mutiso, an ICT-trained professional who enjoys helping people and making information easy to understand. I have customer service experience from a Safaricom shop role, where I supported customers with product and service guidance, answered questions clearly, and helped resolve concerns while maintaining a friendly, professional attitude.

Alongside customer support, I’ve done office assistant work, retail/shop support, freelance independent digital tasks, and basic graphic design using tools like Adobe Illustrator. I’m comfortable with typing, data entry, online research, document preparation, and organizing records, and I learn new digital tools quickly—especially where accuracy, clear communication, and meeting deadlines matter.

  • 6 years' experience
  • Joined October 2026

Industry experience

  • Retail
  • Telecommunications
  • Professional Services
  • Computers & Electronics

Work experience

Customer Service Representative / Customer Support · Safaricom ShopJan 2020 – Present · 6 yrs 11 mos

Provided courteous customer support by responding to questions, explaining products and services, and helping resolve customer concerns. Maintained a professional attitude and clear communication to support a positive customer experience.

Education

ICT Training (Vocational Training) · NYS Vocational Training Institute2025

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