Qutaiba Rohan Ul Haq

Built and optimized multiple AI-assisted products and internal workflows. For Leisure Guard AI Ticketing, researched security desk workflows, architected a real-time conversation disentanglement engine to convert interleaved chat streams into structured tickets, and reduced resolution time from 30 minutes to 5 minutes. Implemented dynamic context engineering to reduce LLM API calls to 1.76 per message while achieving ~99% precision for ticket creation and ~79.5% precision for message grouping. Developed Langfuse tracing to version prompts and convert operator feedback into evaluation datasets. For Gandalf (HR & Operations Agent), built a Slack assistant using GPT-4o-mini, LangGraph intent routing, and hybrid search (BM25 + ChromaDB) to automate policy lookups, SQL queries for leave and salary, Google Calendar scheduling, and People Portal approvals. Added citation guardrails (5% unsupported claim limit) with a Human-in-the-Loop escalation path, maintaining p95 latency under 5s with st

Conducted usability benchmarking for Pakistani fintech apps and delivered metrics-driven rankings to inform executive product strategy. Executed UX research and UI design for digital banking interfaces, using Temenos Visualizer to speed design-to-development handoffs. Directed end-to-end UX for an educational crowdfunding platform, produced scalable information architectures and high-fidelity wireframes, and led UX strategy for an art curation platform using research and competitor analysis. Designed a centralized cross-sector feedback system for Pakistan’s government stakeholder loop and facilitated design-thinking workshops with Gavi and the Government of Pakistan for frontline health service strategies.

Conducted UX research and design for fintech, banking, education, and government feedback systems. Performed usability benchmarking of Pakistani fintech apps and produced metrics-driven rankings to inform executive product strategy. Worked on Bank of Punjab digital banking interfaces using Temenos Visualizer to support design-to-development handoffs. Led UX lifecycle for an educational crowdfunding platform (information architecture and high-fidelity wireframes) and provided UX strategy for an art curation platform with competitor research and scalable information architecture. Designed a cross-sector feedback system for Pakistan’s policymaking loop and facilitated design thinking workshops for polio vaccine service delivery with Gavi and the Government of Pakistan.