I’m a global strategic communications leader who partners with boards and CEOs to protect enterprise value, navigate high-stakes crises, and sharpen corporate narratives through transformation. I bring a collaborative, solutions-focused approach and work across multiple geographies, industries, and regulatory landscapes to build resilient communications ecosystems. My career spans aviation, technology, manufacturing, and professional services, with leadership roles in the U.S., Europe, and the Middle East. I’ve led global teams, steered crisis preparedness, and delivered measurable outcomes in reputation, internal and executive communications, and media relations that elevate stakeholder trust and business impact.

Susan Brown

I’m a global strategic communications leader who partners with boards and CEOs to protect enterprise value, navigate high-stakes crises, and sharpen corporate narratives through transformation. I bring a collaborative, solutions-focused approach and work across multiple geographies, industries, and regulatory landscapes to build resilient communications ecosystems. My career spans aviation, technology, manufacturing, and professional services, with leadership roles in the U.S., Europe, and the Middle East. I’ve led global teams, steered crisis preparedness, and delivered measurable outcomes in reputation, internal and executive communications, and media relations that elevate stakeholder trust and business impact.

Available to hire

I’m a global strategic communications leader who partners with boards and CEOs to protect enterprise value, navigate high-stakes crises, and sharpen corporate narratives through transformation. I bring a collaborative, solutions-focused approach and work across multiple geographies, industries, and regulatory landscapes to build resilient communications ecosystems.

My career spans aviation, technology, manufacturing, and professional services, with leadership roles in the U.S., Europe, and the Middle East. I’ve led global teams, steered crisis preparedness, and delivered measurable outcomes in reputation, internal and executive communications, and media relations that elevate stakeholder trust and business impact.

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Work Experience

Strategic Communications Consultant | CEO at Big Impact Communications
April 1, 2020 - Present
Provide senior-level strategic communications counsel and execution for organizations navigating transformation, growth, and risk. Lead enterprise narrative development, executive communications, issues and crisis preparedness, media relations, and internal communications, partnering with executive teams to deliver measurable outcomes.
Vice President of Global Corporate Communications (Interim) at Herbalife
September 1, 2023 - February 1, 2024
Led global corporate communications function and team of 12; member of executive leadership overseeing internal and external communications, executive communications, reputation management, issues and crisis response for a $5B global health and wellness company.
Head of Global Corporate Communications | Vice President at Tyson Foods
May 1, 2022 - March 1, 2023
Led global corporate communications strategy spanning executive communications, reputation management, issues and crisis, public relations, internal communications, social media, data-driven communications strategy, brand, and content for a Fortune 80, $50B global protein leader. Built and led a team of 32; managed $14M+ communications budget. Drove global transformation messaging and strengthened brand positioning.
Head of Global Communications at PwC (PriceWaterhouse Coopers)
January 1, 2018 - January 1, 2020
Built and led global corporate communications function for a $42B professional services firm; managed executive communications, issues, crisis, reputation management, public relations, internal communications, social media, and global events, including World Economic Forum. Implemented global standards and led a remote global team of 14.
Director of Public Relations and Corporate Communications at SITA
September 1, 2013 - May 1, 2017
Drove global public relations, internal and external communications for a $2B aviation technology company; led crisis communications, reputation management, C-suite and Board communications. Managed and mentored a global team of five.
Head of Public Relations, Social Media & CSR at EMIRATES AIRLINE & GROUP
March 1, 2010 - August 1, 2013
Directed global public relations, social media and CSR for a $20B global aviation and travel group; led issues, crisis, reputation management and advised the global chairman and Executive Leadership team on strategic communications. Managed an in-house team of 23 and a network of 45+ PR agencies across six continents, with a $16M+ global external communications budget.
Head of Global Communications at PwC (PricewaterhouseCoopers)
January 1, 2018 - January 31, 2020
Built and led global corporate communications function for a $42B professional services firm; directed executive communications, issues, crisis, reputation, public relations, internal communications, social media, and global events; improved firm-wide strategy execution and engagement.

Education

Master of Arts (MA) at Middlebury Institute of International Studies, Monterey, CA
January 11, 2030 - February 20, 2026
Bachelor of Science (BS) at Arizona State University, Tempe, AZ
January 11, 2030 - February 20, 2026
Master of Arts (MA) in International Policy Studies at Middlebury Institute of International Studies, Monterey, CA
January 11, 2030 - February 20, 2026
Bachelor of Science (BS) in Journalism at Arizona State University, Tempe, AZ
January 11, 2030 - February 20, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Travel & Hospitality, Transportation & Logistics, Other