Available to hire
Soy Begoña Álvarez López, responsable de secciones con sede en Belfast, con amplia experiencia liderando equipos en retail y hospitalidad. Me concentro en aumentar ventas y rentabilidad, optimizando la atención al cliente y coordinando proyectos desde la planificación hasta la implementación.
Además, combino la docencia y la gestión de operaciones para diseñar planes de desarrollo, identificar oportunidades de mejora y entregar resultados medibles a través de análisis de datos y estrategias de negocio.
Skills
Experience Level
Expert
Language
Spanish; Castilian
Fluent
English
Fluent
French
Beginner
Italian
Advanced
Portuguese
Intermediate
Work Experience
Section Manager (Household, Home Organization, Bedrooms and Kids) at IKEA Belfast
June 1, 2021 - November 8, 2025Responsible for creating and implementing actions aligned with company priorities and department goals, maximizing long-term sales and profitability through KPI-driven strategies. Ensured the team remained informed of weekly and monthly results to drive motivation and achieve objectives. Conducted detailed result analyses to improve customer service and the section presentation. Coordinated projects from planning and design to implementation, including briefings, timelines, stock, materials and contractors, with thorough documentation for post-analysis. Identified commercial opportunities with prioritized products to maximize margins and led recruitment to ensure the right capabilities for the needs of the section. Monitored P&L reporting improvements, forecasted sales by event and market trends, and managed stock including new product introductions and discontinuations, working with suppliers and logistics. Analyzed competitors, ensured hygiene and safety compliance, and trained emplo
Sales Supervisor (Household Goods and Home Organization) at IKEA Belfast
May 31, 2021 - May 31, 2021Developed team competencies and aptitudes; planned department schedules; maintained stock levels and basic merchandising standards; defined personal contribution to section objectives and ensured clear communication of plans and tasks to the team. Identified opportunities to improve and increase sales and profitability through local market awareness, trends, and competition.
Private Tutor at Supeprof, Belfast
October 1, 2019 - November 8, 2025Private classes – GCSEs/A-Levels/Business; organized schedules; evaluated and created customized plans for each student according to their needs.
Sales and Operations Associate at IKEA Belfast
May 31, 2020 - May 31, 2020Merchandising of stock; contributed to sales targets and KPIs; assisted customers in the purchase process and recommended alternatives; leveraged knowledge of local market trends.
Restaurant General Manager at Herbel Restaurants Ltd, Belfast
September 30, 2016 - September 30, 2016Led recruitment and staffing; coaching and development; created incentive and recognition programs; scheduling; payroll processing; forecast adjustments for sales and staff; stock management and orders; implemented and monitored marketing campaigns; cost control; daily/weekly objective setting; cash handling and discrepancy investigations; hygiene and safety checks; handling customer complaints; performance analysis and reporting.
Waiter/Waitress at La Tasca, Victoria Square, Belfast
February 29, 2012 - February 29, 2012Customer service.
Private Tutor (Spanish-English) at Leon, Spain
September 30, 2011 - September 30, 2011Private or group classes – GCSEs/A-Levels/Business.
Manager de sección (Menaje, Organización del hogar, Dormitorios y Niños) at IKEA Belfast
June 1, 2021 - PresentLiderar y gestionar la sección, analizar resultados, maximizar ventas y rentabilidad, coordinar proyectos de reforma, reclutar y desarrollar personal, pronosticar ventas, gestionar stock, y asegurar cumplimiento e formación.
Supervisor de ventas (Menaje y Organización del hogar) at IKEA Belfast
June 1, 2020 - May 31, 2021Desarrollar competencias del equipo, planificar horarios, mantener niveles de stock, definir objetivos y tareas, identificar oportunidades para incrementar ventas y beneficios.
Profesor particular at Supeprof, Belfast
October 1, 2019 - PresentClases particulares – GCSE/A-Levels/Business; organización de horarios; evaluar y crear planes específicos para cada estudiante.
Operario de ventas y operaciones at IKEA Belfast
November 1, 2016 - May 31, 2020Merchandising de stock; contribuir a los objetivos de ventas y KPI; ayudar a los clientes y asesorar productos; conocimiento de tendencias del mercado local.
Restaurant General Manager at Herbel Restaurants Ltd, Belfast
August 1, 2012 - September 1, 2016Contratación de empleados, coaching y desarrollo; creación de estrategias de incentivos; elaboración de horarios; nóminas; ajuste de previsiones; inventario; campañas de marketing; control de costes; higiene y seguridad; gestión de quejas y análisis de rendimiento.
Waiting Staff at La Tasca, Victoria Square, Belfast
August 1, 2011 - February 1, 2012Atención al cliente.
Private Tutor at Autónomo, León, España
January 1, 2006 - September 1, 2011Clases particulares o en grupo – GCSE/A-Levels/Business.
Education
NVQ Level 2 at Lifetime Training, Belfast
January 1, 2019 - December 31, 2019Erasmus Programme – Undergraduate at Queen’s University, Belfast
January 1, 2010 - December 31, 2010BA, English Studies at University of León
January 1, 2006 - December 31, 2012English Language Immersion Programme – Higher Level at Vaughan Systems, International University Menéndez Pelayo
January 1, 2009 - December 31, 2009Modern Languages Certificate – Italian A2 Level at Centro de Idiomas Modernos, León
January 1, 2008 - December 31, 2009Academic Certificate in English – C1 Level at Escuela de Idiomas, León
January 1, 2003 - December 31, 2006BA English Studies, Undergraduate, Modern Languages at University of León
January 1, 2006 - January 1, 2012Erasmus Programme – Undergraduate, Modern Languages at Queen’s University Belfast
January 1, 2010 - March 13, 2026Academic Certificate in English – C1 Level at Escuela de Idiomas, León
January 1, 2003 - January 1, 2006Modern Languages Certificate – Italian A2 Level at Centro de Idiomas Modernos, León
January 1, 2008 - January 1, 2009English Language Immersion Programme – Higher Level at Vaughan Systems, International University Menéndez Pelayo, Santander
January 1, 2009 - March 13, 2026NVQ Level 2, Retail Apprenticeship at Lifetime Training, Belfast
January 1, 2019 - March 13, 2026Qualifications
NVQ Level 2 - Retail Apprenticeship
January 1, 2019 - December 31, 2019NVQ Level 2, Retail Apprenticeship
January 1, 2019 - March 13, 2026BA English Studies, Undergraduate, Modern Languages
January 1, 2006 - January 1, 2012Erasmus Programme – Undergraduate, Modern Languages
January 1, 2010 - March 13, 2026Academic Certificate in English – C1 Level
January 1, 2003 - January 1, 2006Modern Languages Certificate – Italian A2 Level
January 1, 2008 - January 1, 2009English Language Immersion Programme – Higher Level
January 1, 2009 - March 13, 2026Industry Experience
Retail, Education, Professional Services, Travel & Hospitality, Other
Skills
Experience Level
Expert
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