Gabriella Papale

Bilingual Customer Service Specialist at Wells Fargo

Provide exceptional customer experience while efficiently answering 40 to 60 calls per day; advise customers on matters pertaining to wire transfers; investigate, report and escalate cases; handle customer complaints; mitigate risk by adhering to compliance regulations

Bilingual Universal Banker at M&T Bank

Open new accounts using Consumer First and Business First philosophy; assist customers with daily transactions; review documents for accuracy or legal compliance; process deposits, withdrawals, wire transfers (domestic/international up to $25,000), disputes, complaints and UARs; provide personal banking services; assist with applications and referrals; handle and resolve customer complaints; participate in community activities; perform routine cash counts and branch audits; assist clients with mobile banking

Banker at People’s United Bank

Build long-term consumer relationships by understanding client needs and suggesting products and services accordingly; perform monthly cash audits and daily tasks including setting ATM and vault; cold calling and obtaining referrals via SalesForce

Assistant Store Manager at Johnston & Murphy

Assist with operational tasks, meet and exceed metric goals by adhering to P.R.I.D.E selling model; perform visual merchandising tasks as well as price changes; perform monthly inventory bulk counts; cash handling

Beauty Advisor at Fifth Avenue

Skincare & fragrance consultant, advise and assist clients, exceed personal sales goals as well as line sales utilizing 2-2-2 client program and establishing interpersonal relationships; social media marketing and coordinating store promotions; merchandising; reviewing net sales on a daily/weekly/quarterly/annual basis; communicating with vendors to organize in-store events

Lead Beauty Advisor at Kohl's

Skincare & fragrance consultant, merchandising, customer service, customer engagement, social media marketing, monitoring inventory, training new beauty associates, assisting in jewelry department

Professional Artist at G Whimz

Professional Artist; personal brand development; 2-D and 3-D design; web development; SEO; social media marketing

Bilingual Customer Service Specialist at Wells Fargo

Provide exceptional customer experience while efficiently answering 40 to 60 calls per day; advise customers on matters pertaining to wire transfers; investigate, report and escalate cases; handle customer complaints; mitigate risk by adhering to compliance regulations.

Bilingual Universal Banker at M&T Bank

Open new accounts using Consumer First and Business First philosophy; assist customers with daily transactions; review documents for accuracy or legal compliance; process transactions and services including deposits, withdrawals, wire transfers (domestic/international up to $250,000), disputes, complaints and UARs; provide personal banking services for individuals or businesses; assist customers with applications and referrals; handle and resolve customer complaints; participate in community activities; perform routine cash counts and branch audits; assist clients with mobile banking.

Banker VI A at People's United Bank

Build long-term customer relationships by understanding client needs and suggesting products and services accordingly; perform monthly cash audits and daily tasks including setting ATM and vault; cold calling and obtaining referrals via SalesForce; submit credit card applications via Elan Johnston & Murphy (sales support).

Assistant Store Manager at Elan Johnston & Murphy

Assist with operational tasks, meet and exceed metric goals by adhering to the P.R.I.D.E. selling model, perform visual merchandising tasks as well as price changes, perform monthly inventory bulk counts, cash handling.

Beauty Adviser at Saks Fifth Avenue

Skincare & fragrance consultant; advise and assist clients; exceed personal sales goals as well as line sales using the 2-2-2 client program; social media marketing and coordinating store events; inventory monitoring; customer engagement; training new beauty associates; assisting jewelry department.