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I am a versatile IT professional blending hands-on technical support with web development expertise. I have a proven track record troubleshooting hardware, software, and network issues across Windows, macOS, iOS, and Android, while also building modern web applications and driving client success. I communicate clearly, collaborate effectively in teams, and balance technical problem-solving with outstanding customer service. I thrive in fast-paced environments, continuously learning new skills and delivering user-focused solutions. With experience spanning IT support, software development, and sales, I bring a growth mindset, time management discipline, and a user-first approach to every project and collaboration.…I am a versatile IT professional blending hands-on technical support with web development expertise. I have a proven track record troubleshooting hardware, software, and network issues across Windows, macOS, iOS, and Android, while also building modern web applications and driving client success. I communicate clearly, collaborate effectively in teams, and balance technical problem-solving with outstanding customer service. I thrive in fast-paced environments, continuously learning new skills and delivering user-focused solutions. With experience spanning IT support, software development, and sales, I bring a growth mindset, time management discipline, and a user-first approach to every project and collaboration.

Qadir Mustafa Scudder

Web Developer, Full Stack Developer, Front-End Developer, +2

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I am a versatile IT professional blending hands-on technical support with web development expertise. I have a proven track record troubleshooting hardware, software, and network issues across Windows, macOS, iOS, and Android, while also building modern web applications and driving client success. I communicate clearly, collaborate effectively in teams, and balance technical problem-solving with outstanding customer service. I thrive in fast-paced environments, continuously learning new skills and delivering user-focused solutions. With experience spanning IT support, software development, and sales, I bring a growth mindset, time management discipline, and a user-first approach to every project and collaboration.…I am a versatile IT professional blending hands-on technical support with web development expertise. I have a proven track record troubleshooting hardware, software, and network issues across Windows, macOS, iOS, and Android, while also building modern web applications and driving client success. I communicate clearly, collaborate effectively in teams, and balance technical problem-solving with outstanding customer service. I thrive in fast-paced environments, continuously learning new skills and delivering user-focused solutions. With experience spanning IT support, software development, and sales, I bring a growth mindset, time management discipline, and a user-first approach to every project and collaboration.

Available to hire

I am a versatile IT professional blending hands-on technical support with web development expertise. I have a proven track record troubleshooting hardware, software, and network issues across Windows, macOS, iOS, and Android, while also building modern web applications and driving client success. I communicate clearly, collaborate effectively in teams, and balance technical problem-solving with outstanding customer service.

I thrive in fast-paced environments, continuously learning new skills and delivering user-focused solutions. With experience spanning IT support, software development, and sales, I bring a growth mindset, time management discipline, and a user-first approach to every project and collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Technical Support Specialist at City of Philadelphia Health Department

September 1, 2025 - Present

Provide Tier 1 and 2 technical support to PDPH staff via in-person, email, phone, and remote desktop tools. Diagnose and resolve advanced hardware and software issues across Windows, macOS, iOS, and Android. Maintain expertise in PDPH-specific systems and enterprise technologies, including Microsoft 365, VPN, Active Directory, and MDM. Support mobile device connectivity and synchronization with PDPH’s network, email, and calendar solutions, ensuring secure access and compliance with IT security policies. Utilize ITSM tools for ticket management, asset tracking, documentation, and communication, ensuring SLA adherence and process compliance. Collaborate with PDPH and City of Philadelphia IT teams to troubleshoot escalated issues, update knowledge base articles, contribute to policy development, and support IT governance. Stay current on IT best practices, cybersecurity standards, and emerging technologies relevant to public health IT environments.

Full-Stack Web Developer at Resilient Coders

February 1, 2025 - July 1, 2025

Built and deployed 3 full-stack web apps (social dashboard, e-commerce, weather app) using React, Node.js, Express, MongoDB, REST APIs. Collaborated in a 6-person Agile team, contributing to daily stand-ups, GitHub reviews, and 2-week sprints. Applied React Hooks, Redux, and responsive design to cut front-end development time by 20% and boost UI performance. Delivered a GitHub portfolio with live demos, showcasing projects with user authentication, third-party API integration, and cloud deployment (Netlify, Heroku). Sharpened communication and technical interview skills through peer reviews and public demos.

Software Engineering Apprentice at Revature

October 1, 2024 - January 1, 2025

Developed Java-based REST APIs with Spring Boot, Javalin, implementing CRUD, JWT auth, error handling, and processing 1,000+ simulated requests. Applied Object-Oriented Programming (OOP) for modular, reusable code. Built responsive front-ends using Bootstrap, HTML, and CSS (minimal JavaScript). Collaborated in 5-person Agile sprints, using Git for version control and delivering sprint demos.

Inside Sales & Customer Solutions Rep at Iron Mountain

January 1, 2023 - September 1, 2024

Exceeded 175% of sales quota in 6 months, driving over $500K in new revenue across digital storage and data solutions. Managed 50+ mid-market accounts ($25K–$100K), handling onboarding, negotiations, renewals, and upsells. Used Salesforce and HubSpot to target upsell campaigns, increasing renewal rates by 20%. Designed engagement processes that improved customer satisfaction by 25% and reduced churn. Partnered with sales, marketing, and ops to streamline re-orders and accelerate deal cycles.

Sales Development Representative at Allego

September 1, 2021 - November 1, 2022

Conducted 80–120 outreach calls daily, generating qualified leads and scheduling high-value client meetings. Partnered with Account Executives to improve market penetration, achieving a 15% increase in customer acquisition. Championed sales enablement programs that streamlined workflows, fostering a culture of continuous improvement.

Head of Sales and Training at Anytime Fitness

June 1, 2019 - July 1, 2021

Led sales and training initiatives, resulting in a 30% increase in membership acquisition and retention. Developed and implemented targeted training programs that improved employee performance and team alignment. Enhanced operational workflows, reducing inefficiencies and boosting overall productivity by 15%.