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I'm a customer-focused professional with hybrid experience across client success, content management & project delivery. I collaborate with cross-functional teams to identify opportunities, streamline workflows and drive KPI improvements. I have a proven track record in managing customer relationships and delivering digital engagement across media, financial services, non-profit, sport and influencer marketing sectors, with strengths in onboarding, content planning and stakeholder communication and performance reporting.…I'm a customer-focused professional with hybrid experience across client success, content management & project delivery. I collaborate with cross-functional teams to identify opportunities, streamline workflows and drive KPI improvements. I have a proven track record in managing customer relationships and delivering digital engagement across media, financial services, non-profit, sport and influencer marketing sectors, with strengths in onboarding, content planning and stakeholder communication and performance reporting.

Amber McStravick

Content Strategist, Digital Marketer, Influencer Marketing Manager, +5

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I'm a customer-focused professional with hybrid experience across client success, content management & project delivery. I collaborate with cross-functional teams to identify opportunities, streamline workflows and drive KPI improvements. I have a proven track record in managing customer relationships and delivering digital engagement across media, financial services, non-profit, sport and influencer marketing sectors, with strengths in onboarding, content planning and stakeholder communication and performance reporting.…I'm a customer-focused professional with hybrid experience across client success, content management & project delivery. I collaborate with cross-functional teams to identify opportunities, streamline workflows and drive KPI improvements. I have a proven track record in managing customer relationships and delivering digital engagement across media, financial services, non-profit, sport and influencer marketing sectors, with strengths in onboarding, content planning and stakeholder communication and performance reporting.

Available to hire

I’m a customer-focused professional with hybrid experience across client success, content management & project delivery. I collaborate with cross-functional teams to identify opportunities, streamline workflows and drive KPI improvements.

I have a proven track record in managing customer relationships and delivering digital engagement across media, financial services, non-profit, sport and influencer marketing sectors, with strengths in onboarding, content planning and stakeholder communication and performance reporting.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Influencer Marketing & Partnerships Manager at Colossal Combat (Freelance)

April 30, 2025 - July 28, 2025

Delivered client engagement and content-led strategies to increase satisfaction & retention, ensuring alignment between objectives & audience needs through campaign planning & relationship management. Identified, pitched & secured influencer partnerships, supporting brand visibility and revenue goals while managing end-to-end digital collaboration, contracts & deliverables. Coordinated with fighters, media & partners to plan campaign content and drive community engagement across digital platforms.

Customer Success & Account Manager at Socialbear (Redundancy)

September 30, 2024 - July 28, 2025

Managed digital engagement, content delivery & customer success for high-profile clients incl. BAPE, Reebok, Dogs Trust & MHF. Created and scheduled multi-platform content using tools like Canva & AgoraPulse; collaborated with clients on performance-led campaigns. Built lasting relationships through stakeholder alignment, comms planning & campaign reporting tailored to client goals. Created onboarding guides, process documentation and branded toolkits to streamline delivery, drive long-term success, and improve internal collaboration.

Project & Content Manager at Financial Times (Restructuring)

November 30, 2022 - July 28, 2025

Led initiatives to identify opportunities & implement changes that enhanced KPIs & optimised workflows, reducing SLA times by over 20% in 90 days. Created internal content & streamlined documentation to drive alignment & improve customer outcomes across teams. Used data analysis and strategic planning to support continuous improvement and maximise customer satisfaction.

Senior Customer Care Associate at Financial Times (Promotion)

April 30, 2021 - July 28, 2025

Delivered customer success strategies that consistently drove customer satisfaction above 95% and supported high customer retention. Supervised a high-performing team, optimising processes to drive customer outcomes & exceed performance targets. Collaborated cross-functionally to implement improvements, creating a more customer-centric service experience. Monitored KPIs to track team performance & identify improvement areas.

Project & Content Manager at Financial Times

April 2, 2021 - October 23, 2025

Led initiatives to identify opportunities and implement changes that enhanced KPIs and optimized workflows; created internal content and streamlined documentation driving alignment and improved customer outcomes; performed copywriting, HTML, and brand management; used data analysis and strategic planning to support continuous improvement and maximize customer satisfaction; tracked KPIs and dashboards.

Influencer Marketing & Partnerships Manager at Colossal Combat (Freelance)

April 2, 2025 - October 23, 2025

Delivered client engagement and content-led strategies to increase satisfaction and retention; identified, pitched and secured influencer partnerships, supporting brand visibility and revenue goals; managed end-to-end digital collaboration, contracts & deliverables; coordinated with fighters, media & partners to plan campaign content and drive community engagement across digital platforms.

Customer Success & Account Manager at Social Bear

September 2, 2024 - October 23, 2025

Managed digital engagement, social listening, crisis management & customer success for high-profile clients including BAPE, Reebok, Dogs Trust & MHFC; built lasting client relationships and delivered proactive support; created multi-platform content schedules and collaborated with brands to drive engagement and retention.