Tier 3 Technical Support at Everrise

Provided advanced Tier 3 technical problem-solving for complex hardware and software issues. Diagnosed root causes and supplied effective resolutions, utilized device logs and technical documentation, managed remote troubleshooting, and replicated issues to assist customers effectively.

Freelance at Self Employed

Performed various roles including technical support, video production, content creation, and voice-over narration. Managed video scripting, shooting, editing, and provided technical guidance for clients and projects since 2016.

Pro Apps Advisor at Apple Inc

Provided expert advice and support for professional applications, helping customers effectively use software tools and resolving technical issues related to Apple products between 2007 and 2016.

Payment Specialist at eBay Inc.

Handled payment related tasks including processing, troubleshooting, and supporting customer inquiries from November 2018 to June 2021.

Associate at Amazon Books

Worked as associate from the store opening in February 2018 through to its closing in March 2022, providing customer service and operational support.

Graphic Designer at Freelance

Graphic design, branding, layout, and content creation with experience in video production and AI-assisted workflows. Based in Austin, TX.

Tier 3 Technical Support (Google Products) at Everrise

Tier 3 technical support for Google products; remote troubleshooting, issue replication, and escalation handling; cross-platform support across macOS, Windows, iOS, Android, and SaaS.

Pro Apps Advisor at Apple Inc.

Advised customers on professional apps and workflows; training and product guidance; contributed to high-quality customer experiences.

Payment Specialist at eBay Inc.

Handled payment processing and customer issue resolution; supported operations in Austin, TX.