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I am a dedicated and passionate professional in the customer support and sales sector, with extensive experience in customer service, administration, and sales management. Over the years, I have developed exceptional interpersonal skills, enabling me to effectively solve problems and achieve challenging goals. I am proactive, organized, and committed to providing high-quality service, always seeking improvements and innovation. With an agile work dynamic, I am in constant development and looking for new challenges that can expand my expertise and contribute to the success of the company.…I am a dedicated and passionate professional in the customer support and sales sector, with extensive experience in customer service, administration, and sales management. Over the years, I have developed exceptional interpersonal skills, enabling me to effectively solve problems and achieve challenging goals. I am proactive, organized, and committed to providing high-quality service, always seeking improvements and innovation. With an agile work dynamic, I am in constant development and looking for new challenges that can expand my expertise and contribute to the success of the company.

Jéssica Silva

Marketer, Marketing Strategist, Social Media Manager

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I am a dedicated and passionate professional in the customer support and sales sector, with extensive experience in customer service, administration, and sales management. Over the years, I have developed exceptional interpersonal skills, enabling me to effectively solve problems and achieve challenging goals. I am proactive, organized, and committed to providing high-quality service, always seeking improvements and innovation. With an agile work dynamic, I am in constant development and looking for new challenges that can expand my expertise and contribute to the success of the company.…I am a dedicated and passionate professional in the customer support and sales sector, with extensive experience in customer service, administration, and sales management. Over the years, I have developed exceptional interpersonal skills, enabling me to effectively solve problems and achieve challenging goals. I am proactive, organized, and committed to providing high-quality service, always seeking improvements and innovation. With an agile work dynamic, I am in constant development and looking for new challenges that can expand my expertise and contribute to the success of the company.

Available to hire

I am a dedicated and passionate professional in the customer support and sales sector, with extensive experience in customer service, administration, and sales management. Over the years, I have developed exceptional interpersonal skills, enabling me to effectively solve problems and achieve challenging goals. I am proactive, organized, and committed to providing high-quality service, always seeking improvements and innovation. With an agile work dynamic, I am in constant development and looking for new challenges that can expand my expertise and contribute to the success of the company.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Work Experience

Marketing and Public Relations at FM & Transportes

December 31, 2013 - July 17, 2025

Responsible for strengthening the company's image and reputation in the market. Collaborated in developing and implementing innovative marketing strategies to promote transportation services. Created marketing materials, organized promotional events, and managed digital communication platforms. Established and maintained strategic relationships with clients, business partners, and stakeholders to contribute to growth and expansion of the customer base while ensuring excellent service.

Sales and Administration at Distrifarma

December 31, 2014 - July 17, 2025

Combined sales and administration roles supporting company operations. Represented healthcare products and services, meeting customer needs with persuasive skills and specialized knowledge. Handled vital administrative tasks including processing orders, inventory management, and communication with suppliers and customers. Also contributed to public relations and marketing by collaborating on promotional campaigns and representing the company at industry events.

Sales Coordinator at Lifecare

December 31, 2018 - July 17, 2025

Represented health-related products and services with focus on wellness. Developed product knowledge and enhanced communication skills to guide customers. Provided personalized customer support ensuring satisfaction. Actively participated in marketing initiatives with creative ideas and promotional event participation. Managed and directed sales team tasks and responsibilities.

Marketing and Public Relations at Nelca Lda

December 31, 2022 - July 17, 2025

Managed social media growth and target audience development. Developed strategic relationships and was responsible for marketing strategies, external communication, and client and stakeholder relationship management.

Sales Representative at Kiko Cosméticos

December 31, 2022 - July 17, 2025

Provided expert guidance and exclusive shopping experience on cosmetics and beauty products. Responsible for customer sales and handled cashier duties and sales transactions.

Professional in Aesthetics and Administration at Jéssica Silva Estética

December 31, 2024 - July 17, 2025

Delivered personalized aesthetic treatments promoting client well-being and beauty. Managed administrative tasks such as schedule management, customer service, payments processing, and inventory management to ensure smooth business operations.