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Hi, I'm Mónica, a dynamic communications graduate with a passion for visual storytelling, customer service, and event coverage. I have a proven track record of enhancing guest experiences and creating compelling content through photography and videography. I enjoy working in collaborative environments and thrive when optimizing processes and driving initiatives in media and entertainment. I'm fluent in both Spanish and English, conversational in French and Italian, and always eager to learn from diverse experiences to further develop my skills and expertise. Whether capturing a wedding or managing content for an organization, I bring creativity and professionalism to every project.…Hi, I'm Mónica, a dynamic communications graduate with a passion for visual storytelling, customer service, and event coverage. I have a proven track record of enhancing guest experiences and creating compelling content through photography and videography. I enjoy working in collaborative environments and thrive when optimizing processes and driving initiatives in media and entertainment. I'm fluent in both Spanish and English, conversational in French and Italian, and always eager to learn from diverse experiences to further develop my skills and expertise. Whether capturing a wedding or managing content for an organization, I bring creativity and professionalism to every project.

Mónica A. Marenco Céspedes

Photographer, Videographer, Camera Operator, +2

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Hi, I'm Mónica, a dynamic communications graduate with a passion for visual storytelling, customer service, and event coverage. I have a proven track record of enhancing guest experiences and creating compelling content through photography and videography. I enjoy working in collaborative environments and thrive when optimizing processes and driving initiatives in media and entertainment. I'm fluent in both Spanish and English, conversational in French and Italian, and always eager to learn from diverse experiences to further develop my skills and expertise. Whether capturing a wedding or managing content for an organization, I bring creativity and professionalism to every project.…Hi, I'm Mónica, a dynamic communications graduate with a passion for visual storytelling, customer service, and event coverage. I have a proven track record of enhancing guest experiences and creating compelling content through photography and videography. I enjoy working in collaborative environments and thrive when optimizing processes and driving initiatives in media and entertainment. I'm fluent in both Spanish and English, conversational in French and Italian, and always eager to learn from diverse experiences to further develop my skills and expertise. Whether capturing a wedding or managing content for an organization, I bring creativity and professionalism to every project.

Available to hire

Hi, I’m Mónica, a dynamic communications graduate with a passion for visual storytelling, customer service, and event coverage. I have a proven track record of enhancing guest experiences and creating compelling content through photography and videography. I enjoy working in collaborative environments and thrive when optimizing processes and driving initiatives in media and entertainment.

I’m fluent in both Spanish and English, conversational in French and Italian, and always eager to learn from diverse experiences to further develop my skills and expertise. Whether capturing a wedding or managing content for an organization, I bring creativity and professionalism to every project.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

French

Intermediate

Italian

Intermediate

Work Experience

Airport Customer Service Agent at American Airlines

February 1, 2025 - July 31, 2025

Managed passenger check-in including seat assignments and issuing boarding passes, ensured smooth and efficient processes. Assisted with baggage handling, resolved excess baggage fees, and coordinated with airport personnel. Provided exceptional customer service for inquiries and supported special needs travelers. Assisted with flight operations including boarding and deplaning, announcements, and coordinated seamless communication to ensure timely departures. Demonstrated problem-solving, clear communication, and professionalism in a fast-paced environment.

Tech Support Customer Service Specialist at ibex Nicaragua

November 1, 2024 - February 28, 2025

Provided technical support for POS system issues focusing on troubleshooting and networking procedures to minimize downtime. Handled inbound calls with clear and efficient step-by-step guidance, documented interactions and resolutions accurately. Achieved top performance metrics after extensive training and served as a team motivator. Delivered exceptional customer service, de-escalated challenging situations, ensuring a positive experience for callers.

Cast Member for Toy Story Mania! Attraction at Walt Disney World Resort

May 1, 2024 - August 31, 2024

Operated attraction consoles and managed guest interactions from around the world. Delivered exceptional customer service and communication in a fast-paced environment, quickly adapting to diverse guest needs and situations. Collaborated with colleagues to enhance the overall guest experience.

Content Manager and Creator at VIFAC Cancún

September 1, 2023 - September 30, 2024

Developed and managed weekly content calendars to plan production and postings across channels. Specialized in food photography for the bakery, ensuring visually appealing presentations. Assisted with graphic design tasks including posters and flyers consistent with branding.

Press Assistant at Platino Awards for Ibero-American Cinema

April 1, 2024 - April 30, 2024

Engaged with artists and crew during a press junket, contributed to interviews, media coverage, and promotional efforts. Built relationships with high-profile individuals, managed press event logistics and time management ensuring a smooth experience during the live red carpet event.

Wedding Photographer and Videographer Intern at Freddy Ku Photography

January 1, 2024 - May 31, 2024

Captured significant moments for couples through high-quality imagery and cinematic storytelling. Collaborated with clients to understand visions and event timelines. Captured candid and posed moments adapting to live event dynamics and delivered visually compelling content reflecting unique stories.

Main Camera Operator in Closed Circuit at Universidad Anáhuac Cancún

October 1, 2023 - October 31, 2023

Operated main camera for live closed-circuit concert broadcast. Managed equipment and coordinated with production team for seamless transitions and optimal shots. Troubleshot technical issues in real-time contributing to successful event coverage.

Main Street Daily Operations Guest Flow Team at Walt Disney World Resort

May 1, 2023 - August 31, 2023

Managed guest movement during parades and fireworks shows, ensuring smooth traffic flow and maintaining safety protocols during high-attendance events. Handled guest interactions, resolved issues proactively, and demonstrated crowd management in a dynamic environment.

Sports Photographer at Universidad Anáhuac Cancún

September 1, 2022 - November 30, 2022

Covered school football games documenting key moments with photography. Engaged with players, coaches, and fans to enhance storytelling, managed time effectively during fast-paced matches to ensure comprehensive coverage.

Catalogue Photographer at Almacenes Siman

June 1, 2020 - January 31, 2021

Photographed products for the Siman.com website, ensuring high-quality images aligned with branding guidelines. Collaborated with marketing team to maintain consistency across platforms, producing visually compelling content that supported online sales.

Administrative and Marketing Intern at FOA Trust Fiduciary

August 1, 2018 - December 31, 2018

Organized files and maintained accurate records improving company workflow. Produced high-quality videos and photos to promote the brand and engage target audiences. Contributed creativity and technical skills to marketing initiatives enhancing brand visibility.