John Ensor

Versatile online content writer and copy editor with experience in editing and checking content, grammar, punctuation, style, and accuracy. Maintained the authors' voice and style over a wide and diverse range of topics, while offering insightful, tactful suggestions for improvement. Copy-edited a 34,000-word book on pickleball and provided articles based on personal experiences for upcoming books and online publications. Followed clients' instructions and style guides closely, created tailored style sheets and checklists, and enhanced AI-produced content to sound natural to native English speakers.

Self-sourced relevant and breaking news items and produced articles for an English-language newspaper based in Malaga, Spain. Created original content and guides on specific subjects for the editorial team. Interviewed members of the public for personal interest stories. Worked closely with the in-house style guide and proofread materials before publication. Cited sources and sourced royalty-free photographs. Used WordPress extensively incorporating links and SEO-optimized subtitles. Covered worldwide breaking news, expatriate matters in Spain, and local news in Mallorca and Almeria, working to tight deadlines and collaborating with team members.

Built strong, long-lasting customer relationships over 24 years, fostering strong partnerships. Proofread and edited company literature including technical price guides, sales brochures, and newsletters ensuring clarity and consistency. Designed internal office documents and procedural systems. Processed customer orders via email and phone, ensuring order accuracy before production and dispatch, and communicated with logistics to ensure timely deliveries. Maintained excellent customer service and satisfaction through friendly and helpful interactions. Kept up-to-date product knowledge and collaborated with dealers and end-users to solve customer complaints efficiently.