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Hi, I'm Paloma Rosas from Mendoza, Argentina. I have a diverse background with experience in chargeback management, community management, lifecycle and CRM marketing, and museum administration. I enjoy creating engaging content for social media and using strategic marketing to enhance customer retention and satisfaction. I'm passionate about blending analytics with creativity, whether it's leading complex case resolutions or managing the daily operation of my father's art museum. I'm always eager to bring my skills in negotiation, social media, and content creation together to deliver meaningful results.…Hi, I'm Paloma Rosas from Mendoza, Argentina. I have a diverse background with experience in chargeback management, community management, lifecycle and CRM marketing, and museum administration. I enjoy creating engaging content for social media and using strategic marketing to enhance customer retention and satisfaction. I'm passionate about blending analytics with creativity, whether it's leading complex case resolutions or managing the daily operation of my father's art museum. I'm always eager to bring my skills in negotiation, social media, and content creation together to deliver meaningful results.

Paloma Rosas

Community Manager, Content Creator, Social Media Manager

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Hi, I'm Paloma Rosas from Mendoza, Argentina. I have a diverse background with experience in chargeback management, community management, lifecycle and CRM marketing, and museum administration. I enjoy creating engaging content for social media and using strategic marketing to enhance customer retention and satisfaction. I'm passionate about blending analytics with creativity, whether it's leading complex case resolutions or managing the daily operation of my father's art museum. I'm always eager to bring my skills in negotiation, social media, and content creation together to deliver meaningful results.…Hi, I'm Paloma Rosas from Mendoza, Argentina. I have a diverse background with experience in chargeback management, community management, lifecycle and CRM marketing, and museum administration. I enjoy creating engaging content for social media and using strategic marketing to enhance customer retention and satisfaction. I'm passionate about blending analytics with creativity, whether it's leading complex case resolutions or managing the daily operation of my father's art museum. I'm always eager to bring my skills in negotiation, social media, and content creation together to deliver meaningful results.

Available to hire

Hi, I’m Paloma Rosas from Mendoza, Argentina. I have a diverse background with experience in chargeback management, community management, lifecycle and CRM marketing, and museum administration. I enjoy creating engaging content for social media and using strategic marketing to enhance customer retention and satisfaction.

I’m passionate about blending analytics with creativity, whether it’s leading complex case resolutions or managing the daily operation of my father’s art museum. I’m always eager to bring my skills in negotiation, social media, and content creation together to deliver meaningful results.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Community Manager, Lifecycle and CRM Marketing at France and Son

April 1, 2024 - June 26, 2024

Managed Instagram and TikTok accounts by creating engaging content to grow and retain audiences. Led lifecycle and CRM marketing efforts, including planning and executing email and SMS campaigns to boost customer retention and engagement.

Chargeback Specialist at Amazon Home Warranty

November 1, 2021 - November 30, 2023

Strategy development for problematic transactions, minimizing financial losses, leading complex case resolutions, and collaborating with banks and clients. Utilized analytical and negotiation skills while assisting in claim submissions to enhance customer retention and satisfaction.

Museum Administrator and Community Manager at La Casa del Escultor

January 1, 2021 - June 26, 2024

Administered daily operations and management of an art museum. Created and managed social media content for the museum's platforms. Conducted guided tours in English, providing visitors with engaging and informative experiences.