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I am an experienced Conversational AI developer with a strong background in building AI-driven chatbot solutions and conversational interfaces. I specialize in NLP, automation, and have extensive experience working with Google Dialogflow CX, Vertex AI, and Kore.ai to enhance real-time data retrieval and self-service automation, improving user experience and operational efficiency. I thrive in Agile environments and enjoy leveraging cloud technologies like BigQuery, Cloud Functions, and API integrations to create scalable, high-performance AI deployments. With a passion for optimizing chatbot responsiveness and intent recognition, I focus on delivering impactful AI solutions that reduce human agent dependency and improve customer satisfaction.…I am an experienced Conversational AI developer with a strong background in building AI-driven chatbot solutions and conversational interfaces. I specialize in NLP, automation, and have extensive experience working with Google Dialogflow CX, Vertex AI, and Kore.ai to enhance real-time data retrieval and self-service automation, improving user experience and operational efficiency. I thrive in Agile environments and enjoy leveraging cloud technologies like BigQuery, Cloud Functions, and API integrations to create scalable, high-performance AI deployments. With a passion for optimizing chatbot responsiveness and intent recognition, I focus on delivering impactful AI solutions that reduce human agent dependency and improve customer satisfaction.

Vamsidhar Reddy Venna

AI Developer, AI Engineer, Data Scientist, +2

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I am an experienced Conversational AI developer with a strong background in building AI-driven chatbot solutions and conversational interfaces. I specialize in NLP, automation, and have extensive experience working with Google Dialogflow CX, Vertex AI, and Kore.ai to enhance real-time data retrieval and self-service automation, improving user experience and operational efficiency. I thrive in Agile environments and enjoy leveraging cloud technologies like BigQuery, Cloud Functions, and API integrations to create scalable, high-performance AI deployments. With a passion for optimizing chatbot responsiveness and intent recognition, I focus on delivering impactful AI solutions that reduce human agent dependency and improve customer satisfaction.…I am an experienced Conversational AI developer with a strong background in building AI-driven chatbot solutions and conversational interfaces. I specialize in NLP, automation, and have extensive experience working with Google Dialogflow CX, Vertex AI, and Kore.ai to enhance real-time data retrieval and self-service automation, improving user experience and operational efficiency. I thrive in Agile environments and enjoy leveraging cloud technologies like BigQuery, Cloud Functions, and API integrations to create scalable, high-performance AI deployments. With a passion for optimizing chatbot responsiveness and intent recognition, I focus on delivering impactful AI solutions that reduce human agent dependency and improve customer satisfaction.

Available to hire

I am an experienced Conversational AI developer with a strong background in building AI-driven chatbot solutions and conversational interfaces. I specialize in NLP, automation, and have extensive experience working with Google Dialogflow CX, Vertex AI, and Kore.ai to enhance real-time data retrieval and self-service automation, improving user experience and operational efficiency.

I thrive in Agile environments and enjoy leveraging cloud technologies like BigQuery, Cloud Functions, and API integrations to create scalable, high-performance AI deployments. With a passion for optimizing chatbot responsiveness and intent recognition, I focus on delivering impactful AI solutions that reduce human agent dependency and improve customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Conversational AI developer (Verizon Assistant Chatbot) at Verizon

January 1, 2023 - June 7, 2024

Developed and optimized Verizon Assistant chatbot using Google Dialogflow CX, Vertex AI, and Google Speech-to-Text APIs to enhance conversational AI capabilities. Designed and implemented AI-driven workflows across web, mobile, and IVR, improving self-service efficiency and reducing human agent dependency by 30%. Enabled seamless handoff to live agents via Google Cloud Functions, Firestore, and Pub/Sub, ensuring real-time Live Chat, Video Call, and Phone Call connections which reduced call center load by 30% and customer wait times by 25%. Fine-tuned NLP models using Vertex AI, TensorFlow, and AutoML Natural Language to improve intent detection and entity recognition, reducing agent escalations by 40% and increasing self-service resolution by 20%. Developed IVR automation workflows using Google Speech-to-Text, Text-to-Speech APIs, and Dialogflow CX, reducing IVR misrouted calls by 35% and ensuring accurate call routing to live agents. Built chatbot analytics pipelines using BigQuery, C

Kore.ai Chatbot Developer at Vitech Systems Group

June 1, 2020 - December 31, 2021

Developed an internal Kore.ai chatbot for US pension clients, automating routine data retrieval, compliance checks, and policy inquiries, which reduced manual effort by 40% and improved workflow efficiency. Integrated chatbot with Teradata and SQL databases using Node.js and Python, enabling real-time pension data access, automated reporting, and self-service tools, reducing manual processing and improving case resolution by 35%. Trained NLP models with multi-intent detection, utterance testing, and sentiment management achieving 92% intent recognition accuracy and minimizing fallback responses. Built end-to-end Dialog Tasks implementing custom business logic, API integrations, and workflow automation in Kore.ai while conducting batch testing on 10,000+ utterances to improve intent recognition accuracy by 20%, reduce false positives by 30%, and ensure 95%+ response accuracy rate. Engineered custom API endpoints for pension record retrieval, benefit calculations, and contribution tracki

Associate Data Engineer Intern at Vitech Systems Group

January 1, 2020 - May 31, 2020

Assisted in building ETL pipelines integrating data from 12+ legacy systems into Teradata, improving data accessibility and reporting accuracy for 15 U.S. pension clients managing over $2B in assets. Developed and optimized SQL queries to analyze large datasets (up to 1TB), improving query performance by 30% and accelerating data retrieval for pension management insights. Collaborated closely with data scientists and analysts to define data requirements, validate ETL processes, and ensure SOC2-compliant data quality, enhancing data reliability for client reporting.