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I am a dedicated and results-oriented Customer Service Expert with over 10 years of experience in the industry. I have a proven track record of delivering exceptional customer experiences and driving client satisfaction. I excel in managing diverse customer needs, resolving issues efficiently, and cultivating strong client relationships. I pride myself on being dedicated, honest, and passionate. I adapt easily to new challenges and am a creative solution provider who always strives to exceed expectations and contribute to my organization's success.…I am a dedicated and results-oriented Customer Service Expert with over 10 years of experience in the industry. I have a proven track record of delivering exceptional customer experiences and driving client satisfaction. I excel in managing diverse customer needs, resolving issues efficiently, and cultivating strong client relationships. I pride myself on being dedicated, honest, and passionate. I adapt easily to new challenges and am a creative solution provider who always strives to exceed expectations and contribute to my organization's success.

Keyur Porecha

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I am a dedicated and results-oriented Customer Service Expert with over 10 years of experience in the industry. I have a proven track record of delivering exceptional customer experiences and driving client satisfaction. I excel in managing diverse customer needs, resolving issues efficiently, and cultivating strong client relationships. I pride myself on being dedicated, honest, and passionate. I adapt easily to new challenges and am a creative solution provider who always strives to exceed expectations and contribute to my organization's success.…I am a dedicated and results-oriented Customer Service Expert with over 10 years of experience in the industry. I have a proven track record of delivering exceptional customer experiences and driving client satisfaction. I excel in managing diverse customer needs, resolving issues efficiently, and cultivating strong client relationships. I pride myself on being dedicated, honest, and passionate. I adapt easily to new challenges and am a creative solution provider who always strives to exceed expectations and contribute to my organization's success.

Available to hire

I am a dedicated and results-oriented Customer Service Expert with over 10 years of experience in the industry. I have a proven track record of delivering exceptional customer experiences and driving client satisfaction. I excel in managing diverse customer needs, resolving issues efficiently, and cultivating strong client relationships.

I pride myself on being dedicated, honest, and passionate. I adapt easily to new challenges and am a creative solution provider who always strives to exceed expectations and contribute to my organization’s success.

Skills

Experience Level

CRM

Expert

Leadership

Intermediate

Language

English

Fluent

Gujarati

Fluent

Hindi

Fluent

Spanish; Castilian

Intermediate

Work Experience

Senior Customer Service Executive at Mangalam Information Technologies Private Limited

March 1, 2018 - June 10, 2025

Received incoming calls and managed the potential calling person's expectations by transferring calls to the relevant department. Coordinated with case managers, nurses, and medical records clerks to confirm patient discharge status. After patient discharge and return home, contacted patients to confirm the start of home healthcare. Forwarded information to the scheduling team for visit setup.

Customer Service Executive at Mednautix Pvt. Ltd

July 1, 2008 - February 28, 2018

Contacted doctors' offices and hospitals in the USA to send requests for obtaining medical records of certain patients for specific timeframes. Sent requests via fax, mail, email, or uploaded on hospital and clinic web portals. Called to confirm receipt of requests. Managed total turnaround time to process and release records according to client Service Level Agreements (SLA).