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Hi, I'm Kiana Masoumi. I am structured and detail-oriented with a strong analytical mindset and a passion for problem-solving. I have hands-on experience managing workflows, interpreting data, and ensuring operational accuracy across digital tools and CRM systems. Communication and precision are part of my strengths, and I thrive in collaborative environments where I can contribute to team efficiency and data-driven decision making. I've worked in various roles including administrative assistance, content support, and reception, gaining valuable experience in digital platforms, customer interactions, and event management. I enjoy supporting teams and driving projects that improve processes and outcomes.…Hi, I'm Kiana Masoumi. I am structured and detail-oriented with a strong analytical mindset and a passion for problem-solving. I have hands-on experience managing workflows, interpreting data, and ensuring operational accuracy across digital tools and CRM systems. Communication and precision are part of my strengths, and I thrive in collaborative environments where I can contribute to team efficiency and data-driven decision making. I've worked in various roles including administrative assistance, content support, and reception, gaining valuable experience in digital platforms, customer interactions, and event management. I enjoy supporting teams and driving projects that improve processes and outcomes.

Kiana Masoumi

Digital Marketer, Social Media Freelancer, Social Media Manager

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Hi, I'm Kiana Masoumi. I am structured and detail-oriented with a strong analytical mindset and a passion for problem-solving. I have hands-on experience managing workflows, interpreting data, and ensuring operational accuracy across digital tools and CRM systems. Communication and precision are part of my strengths, and I thrive in collaborative environments where I can contribute to team efficiency and data-driven decision making. I've worked in various roles including administrative assistance, content support, and reception, gaining valuable experience in digital platforms, customer interactions, and event management. I enjoy supporting teams and driving projects that improve processes and outcomes.…Hi, I'm Kiana Masoumi. I am structured and detail-oriented with a strong analytical mindset and a passion for problem-solving. I have hands-on experience managing workflows, interpreting data, and ensuring operational accuracy across digital tools and CRM systems. Communication and precision are part of my strengths, and I thrive in collaborative environments where I can contribute to team efficiency and data-driven decision making. I've worked in various roles including administrative assistance, content support, and reception, gaining valuable experience in digital platforms, customer interactions, and event management. I enjoy supporting teams and driving projects that improve processes and outcomes.

Available to hire

Hi, I’m Kiana Masoumi. I am structured and detail-oriented with a strong analytical mindset and a passion for problem-solving. I have hands-on experience managing workflows, interpreting data, and ensuring operational accuracy across digital tools and CRM systems. Communication and precision are part of my strengths, and I thrive in collaborative environments where I can contribute to team efficiency and data-driven decision making.

I’ve worked in various roles including administrative assistance, content support, and reception, gaining valuable experience in digital platforms, customer interactions, and event management. I enjoy supporting teams and driving projects that improve processes and outcomes.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Persian

Fluent

Italian

Beginner

English

Fluent

Work Experience

Administrative & Content Assistant (Internship) at Parexservice

November 1, 2024 - January 31, 2025

Contributed to the company’s digital transformation by co-designing the new website and improving customer-facing content. Supported lead qualification through structured follow-up and first-contact emails. Maintained accurate sales data using Excel and internal databases to ensure data accuracy and smooth workflow efficiency. Collaborated with internal teams on content and process updates to reinforce cross-functional alignment.

Receptionist (Internship) at La Castellana Loft Hotel

September 1, 2024 - November 30, 2024

Managed B2C communication via Booking.com, phone, and in person, proactively resolving guest issues. Operated Cinquestelle Cloud PMS (CRM system) for check-ins, availability tracking, and guest record management. Ensured compliance with regional tax laws and maintained accurate data logs, gaining exposure to regulated service environments. Supported problem-solving and timely coordination across departments.