Software Engineer at Ring System Development Inc.

Introduced methodologies and best practices to software development division to enhance product definition and application customization. Collaborated with customers for needs analysis, proposal development and vendor costs to produce competitive estimates. Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution. Consulted with engineering team members to determine system loads and develop improvement plans. Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals. Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications. Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.

IT Technical Support (Internship) at UniversalTech Inc.

Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Configured hardware, devices and software to set up work stations or employees. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Front Desk (Part-Time) at Fitness Nation

Attended to front office needs by greeting visitors and providing assistance. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Kept accounts in balance and ran daily reports to verify totals. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Welcomed each new arrival pleasantly and confirmed reservations and identification.

ESL Teacher Tutor (English) Part-Time at Independent

Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning. Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Supported student teachers by mentoring on classroom management, lesson planning and activity organization.