Available to hire
Extensive experience monitoring, tracking, and evaluating global IT infrastructure
incidents. Experienced Technical Support Engineer familiar with user support and root
cause analysis. Advanced knowledge of management operations and the dedication
to see issues through to the end. Competent administrative professional supporting
the underwriting process with effective document evaluation, report writing and file
management skills. Proficient in issuing quotes, gathering details and reviewing
renewal requests.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
German
Fluent
English
Fluent
Work Experience
IT consulting services CEO & IT Consultant at Serverexperte, UK
January 1, 2018 - June 10, 2024Provided strategic and operational IT consulting including advanced technical support, troubleshooting of complex software, hardware, and network issues. Managed system administration, infrastructure management, and security across platforms. Led and developed technical support teams, aligning IT processes with business objectives. Oversaw infrastructure involving Ubiquiti, Dell, NetApp, Mellanox, QLogic, Quantum, and Cisco devices.
Interim IT-Consultant Manager at Friend & Grant Ltd, UK
September 1, 2024 - June 10, 2024Handled network and security implementations including Ubiquiti networks, CCTV surveillance, VPNs, and Zero Trust security concepts. Managed communication and telephony installations such as 3CX IP telephony and Single Sign-On. Oversaw on-premise server setups, Veeam backup system, TrueNAS with offsite backup replication, and proactive system monitoring. Supported Microsoft 365 hybrid cloud integration and implemented secure authentication solutions.
Interim IT Lead Engineer DXi/QXS & Technical Support Engineer at Quantum Storage, UK
November 1, 2021 - August 31, 2024Diagnosed and resolved processing issues across UNIX, Windows, and AWS/Azure environments. Delivered remote technical support for Quantum's storage products, managed network and server monitoring, and maintained communication with customers and partners. Conducted problem analysis, knowledge base management, and team technical training. Participated in 24/7 global customer support rotation.
Interim IT Technical Account Manager EMEA at Virtuozzo GmbH, CH
July 1, 2018 - October 31, 2021Managed customer relationships and technical support, troubleshooting complex issues and providing solutions. Led large-scale migrations of VMs and containers, automated deployment tasks via Ansible, and ensured data center compliance across regions. Installed and configured OpenStack with Ceph storage and explored service enhancements like backup solutions. Delivered training and collaborated cross-functionally with sales and customers.
3rd Line Technical Support Engineer at NetApp, UK
November 1, 2016 - June 30, 2018Provided advanced support troubleshooting issues on UNIX, Windows, and AWS platforms. Managed network security, monitoring, and system maintenance for on-site and off-site environments. Coordinated system design, upgrades, and solutions using VMware, Veeam, Cisco, and NetApp technologies. Led junior team training and documented technical solutions while ensuring compliance with company policies and security standards.
Lead Web Designer Developer / Business Manager at DiTaQ, KL
July 1, 2004 - October 31, 2016Designed and implemented web development projects including credit card modules for ecommerce platforms ensuring PCI DSS compliance. Upgraded websites for performance and content, worked closely with social media teams, and advised on business and technical issues. Led team mentoring and business requirement synthesis for successful project outcomes.
IT System Electronics Technician at HEBIT Computer GmbH, DE
September 1, 1994 - June 30, 2004Installed and supported hardware and software infrastructures, working with Windows Server and Linux environments. Provided troubleshooting for UNIX and Windows systems, ensured data integrity and network availability, and recommended security standards. Acted as support liaison for service requests and maintenance.
IT consulting services CEO & IT Consultant at Serverexperte, UK
January 1, 2018 - June 1, 2024Provided strategic and operational IT consulting involving software, hardware, service, and support. Responsibilities included advanced technical support, system administration, infrastructure management, security, network monitoring, and leadership of technical teams to enhance IT processes and customer satisfaction.
Interim IT-Consultant Manager at Friend & Grant Ltd, UK
September 1, 2024 - June 1, 2024Managed network and security including Ubiquiti network setup, CCTV and door access systems, implementation of a Zero Trust security concept, VPN for remote work, telephony system installation with 3CX IP telephony, Single Sign-On setup, on-premise server installations, Veeam backup system deployment, TrueNAS installations with offsite backup, and cloud integration with Microsoft 365 hybrid setup.
Interim IT Lead Engineer DXi/QXS & Technical Support Engineer at Quantum Storage, UK
November 1, 2021 - August 31, 2024Provided advanced technical support and troubleshooting for UNIX, Windows, AWS/Azure environments improving business efficiency. Managed network and security systems for both onsite and offsite infrastructures. Delivered customer and end-user support including training, documentation, and testing for Quantum's storage products. Participated in 24/7 global customer support on-call schedules.
Interim IT Technical Account Manager EMEA at Virtuozzo GmbH, CH
July 1, 2018 - October 31, 2021Managed customer relationships by resolving technical issues, providing support, and identifying business opportunities. Oversaw migration projects involving VM and container platforms, automated guest tools deployment via Ansible, migrated customers across data centers for compliance, and installed OpenStack with Ceph storage. Delivered training and maintained detailed documentation.
3rd Line Technical Support Engineer at NetApp, UK
November 1, 2016 - June 30, 2018Diagnosed and resolved complex IT issues across UNIX, Windows, and AWS systems, managed security and network monitoring on-site and off-site, developed compatibility programs, managed SAN environments, installed/configured VMware, Veeam, and Cisco systems, and provided team training and documentation.
Lead Web Designer Developer / Business Manager at DiTaQ, KL
July 1, 2004 - October 31, 2016Led web development and e-commerce integrations, designed marketing initiatives and PCI DSS compliant payment modules, improved website performance, eliminated bugs, and collaborated on social media marketing. Provided leadership and mentorship to team members.
IT System Electronics Technician at HEBIT Computer GmbH, DE
September 1, 1994 - June 30, 2004Installed, configured, and maintained hardware and software including Windows Server and Linux. Handled service requests, ensured network and data availability, performed troubleshooting, and worked on network security and monitoring.
Education
IT specialist at University, DE
April 1, 1996 - February 29, 2000IT System Engineer at Professional training, DE
September 1, 1994 - July 31, 1998IT specialist at University, DE
April 1, 1996 - February 29, 2000IT System Engineer at Professional training, DE
September 1, 1994 - July 31, 1998Qualifications
Industry Experience
Computers & Electronics, Professional Services, Financial Services, Telecommunications, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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